CRM

Employee Agents and Foundations: The Admin Advantage for User Support

If you’re a Salesforce Admin looking for ways to scale support, reduce repetitive work, and make Salesforce easier for your users, employee agents are for you. These built-in artificial intelligence (AI) assistants are now available with Salesforce Foundations (Enterprise Edition or above), and you can get started without extra cost.  They’re designed to help your […]

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[2025 年 6 月版] Salesforce Developer Edition サインアップ手順 (Agentforce および Data Cloud 対応)

2025 年 3 月に Agentforce と Data Cloud を含む新しい Salesforce Developer Edition が公開されました。新 Developer Edition 環境では、Agentforce を利用したアプリケーションの構築・テストを行うことができます。この環境には、以下の機能が含まれています。 Agentforce へのアクセス Data Cloud へのアクセス (ストレージ制限は 10GB です) Salesforce テストセンターへのアクセス なお Agentforce のスロットリングは、1 分あたり 150 リクエスト(RPM)となります。また、取得いただいた Developer Edition は、使用を続けていただいている限り有効のままですが、45 日間ご使用がなかった場合は期限が切れますのでご注意ください。また、有効な Developer Edition がある状態において、もう一つ Developer Edition をサインアップすることはできません。 Developer Edition の取得方法 1. Salesforce Developer サイトにアクセスし、[Get a Developer Edition] ボタンをクリックします。(見つからない場合は直接こちらの URL をクリックしてください。)

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SweRank: How AI is Revolutionizing Software Issue Localization

Behind every seamless customer experience is a complex, ever-changing codebase. When issues arise in that codebase, developers face a deceptively hard task: locating the exact part of the code that needs fixing. This process, called issue localization, can be time-consuming, manual, and error-prone—even with AI assistance. We know that faster, smarter development ultimately means faster

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Your Feedback Is Guiding Us Forward

At Salesforce, we know that our greatest strength lies in our community. Throughout the year — whether through our recent Community Sentiment Survey, real-time conversations, listening sessions, or in-person gatherings — you’ve shared honest, thoughtful perspectives on what it means to be part of the Salesforce community today.  Over 7,000 community members globally participated in

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Explore MuleSoft for Agentforce with Topic Center and API Catalog

AI agents will become the heaviest consumers of APIs in the future, and hence, it’s more important than ever to design APIs that are both discoverable and agent-ready. That’s exactly where MuleSoft for Agentforce: Topic Center and API Catalog come into play.  In this blog post, we’ll show how you can leverage MuleSoft’s Topic Center

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Consumer Optimism Will Turn a Corner Ahead of the Holidays

Shoppers kicked off the first half of 2025 with the same energy as they did in 2024 – cautious, calculated, and weary of looming economic challenges. The first quarter’s sales results reflected this mindset.  Online sales were essentially flat as consumers continued to wait out price and economic volatility. According to research by Salesforce, 51%

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