CRM

Try the AI CRM For SMB You may be asking the question, why can’t I just use AI for this…and that? And everything? What’s the difference between my business tools and AI tools? Think of it this way… Artificial intelligence (AI) is only as powerful as what it knows. And what it knows about your […]

Everyone wants to move at the speed of AI — and now, they can. Developers are vibe coding more than ever, using AI to generate, iterate, and ship new innovations faster than any traditional workflow allows. But vibe coding isn’t just developers anymore. Admins, business analysts, and knowledge workers who’ve never written a line of

Try the all-in-one CRM You started with one app for email, another for project management, a third for customer tracking, and maybe a fourth just to get your team talking to each other. Before long, you’re paying for subscriptions you barely use, your data is scattered across platforms, and your team spends more time switching

In the era of Agentforce and AI, data is the fuel behind intelligent customer experiences. Salesforce Data 360 has transformed how organizations unify and harmonize data using no-code and low-code tools. But as data strategies mature, pro-code developers, data engineers, and data scientists increasingly face complex scenarios that demand the precision and flexibility of custom

As Senior Director of AI Product Growth at Salesforce, my role oversees a wide variety of customer engagements. From troubleshooting an escalation, to navigating a strategic framework to accommodate AI agent initiatives. During these conversations, customers are often experimenting with multiple AI vendors and reluctant to trial more. They’re sometimes surprised when I say, “Keep

Asking For a Friend is a blog series where we take the buzzwords, acronyms and trending terms flooding your marketing feeds and explain them in plain English. No jargon, no fluff, just the stuff you actually need to know.  The email marketing realm can be a confusing place full of what seems like hundreds of

Key Takeaways A proactive GRC framework helps organizations safely manage sensitive data required for AI innovation. Gain essential visibility and control over sensitive data and user behavior across multiple environments. Streamline data protection and satisfy complex compliance standards by automating essential privacy workflows. This summary was created with AI and reviewed by an editor. To

Today, we’re excited to introduce the 2026 pilot cohort of Salesforce Architect Ambassadors. These architects represent some of the most experienced and community-minded leaders in the Salesforce ecosystem. Over the coming year, they’ll help scale the reach and adoption of Salesforce architecture best practices by leading workshops, mentoring architects, sharing expertise, and strengthening local and

Try the marketing CRM for SMB The businesses winning attention right now aren’t the ones with the biggest ad budgets. They’re the ones creating moments their audience actually wants to be part of. For small and medium businesses (SMBs), that’s a genuinely exciting opportunity. Immersive marketing — the kind that pulls people in instead of

There’s a lot of talk about how AI agents will transform order support, making the customer journey more enjoyable and reducing call center costs for businesses. But for many operations and customer service leaders, it still feels abstract. While it’s clear that AI can answer common questions and even help with straightforward customer requests, some