CRM

In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! This leaves a lot of opportunity for improvement when it comes to proactive customer service.  Put yourself […]

Platform Encryption for Data Cloud allows developers to transparently encrypt their Data Cloud data with customer-managed keys (CMK). This new feature provides better data security by allowing companies to manage their own encryption keys for data at rest, enabling them to better meet compliance regulations. Developers have an easy-to-use interface to create and manage their

Turtle Bay Resort has been the backdrop for blockbuster hits such as Forgetting Sarah Marshall, Jumanji, Hunger Games: Catching Fire, and Pirates of the Caribbean: On Stranger Tides. But recently, the resort, which boasts 1,300 acres of pristine Hawaiian paradise, has also become the scene for a guest experience as thrilling as those films, thanks

IMPORTANT: Starting May 1, 2025, Salesforce will phase out RSA Key Exchanges for TLS connections. Salesforce is enhancing Transport Layer Security (TLS) measures for customers. Starting May 1, 2025, Salesforce will no longer support RSA key exchanges for all incoming TLS connections. TLS 1.3 will become the preferred protocol for Salesforce, but TLS 1.2 will

TL;DR: Time series forecasting is becoming increasingly important across various domains, thus having high-quality, diverse benchmarks are crucial for fair evaluation across model families. Such benchmarks also help identify model strengths and limitations, driving progressive advancements in the field. GIFT-Eval is a new comprehensive benchmark designed for evaluating general time series forecasting models, particularly foundation

A strong customer value proposition (CVP) is often the key to winning over potential buyers. But it’s more than a catchy tagline or jingle that gets stuck in their head. A CVP is a clear, concise statement that explains why they should choose your product or service. While every company needs a CVP, it can