CRM

Editor’s note: Our job on the careers blog is to pull back the proverbial curtain on what it’s really like to work at Salesforce. While we love writing these articles ourselves, sometimes the stories are best told by the people living them. One year ago, we introduced you to Alicia Wuerth, a driven graduate from […]

With the increasing use of agents in day-to-day operations, it becomes clear that users should not be limited to text interactions. With the Summer ’25 release, we’re introducing custom Lightning types, a new way to customize the appearance of agent conversations in Lightning Experience, enhance their interactivity, and add an initial layer of validation. In

A customer service workflow is the process a business establishes to handle customer questions and problems. It’s crucial to have one in place to meet the pressures of resolving issues quickly and keeping service levels high. Our research finds that 77% of service professionals feel their roles have become more complex, and another 61% cite

The business landscape never stands still. New technologies emerge, customer demands increase, and competition intensifies. However, continuous learning allows new or small and medium-sized business (SMB) owners to adapt quickly and remain relevant. It gives you a competitive edge, allowing you to compete with large enterprises. This is all the more true for commerce businesses,

AI is reshaping the workforce, but the rise of Agentic AI — systems that take action, not just respond — brings new challenges. These tools are already transforming customer service roles — streamlining layers of decision-making, requiring new skill sets from teams, and demanding careful oversight, governance, and continuous training to ensure responsible use. The

It’s said that every challenge you face is just an opportunity in disguise. So, what are your challenges (or opportunities) as a small business owner and how are you handling them? We wanted to see if we could help. So we asked the experts, dug into our own research from the latest Small and Medium

If the idea of Salesforce Multitenancy is important to understanding Salesforce as a platform, then the logical next step is to consider its use of metadata.  Metadata is fairly ubiquitous in the internet age. We all know it’s important to tag data and content with information and descriptions so that browsers, search engines, and, these

At Salesforce, your growth isn’t just encouraged — it’s a priority, with ample support and resources to help you navigate a dynamic career path in customer success. But growth isn’t always simple, and it’s certainly not always easy. Behind every career highlight reel is a story filled with pivotal moments, challenges, and unexpected turns. So

At Salesforce, our mission is to empower developers and admins with the tools they need to build, test, and deploy solutions efficiently. Recognizing that a smooth development process is vital to delivering high-quality solutions, we are excited to announce a significant enhancement that will streamline workflows across our platform: seamless access to Code Builder directly