CRM

Field service has traditionally been seen as a cost-center. Expensive to staff, complex to schedule, difficult to optimize. But what if field service could deliver measurable ROI? Modern operations with Agentforce Field Service and Operations are delivering dramatic cost savings, productivity gains, and smarter resource allocation. A new independent study from Forrester set out to […]

Calling all Salesforce Architects. Dreamforce returns to San Francisco September 15–17, 2026, with 1,600+ sessions, expert-led trainings, live demos, and real-world stories designed to help you build practical skills, connect with the community, and shape the Agentic Enterprise. Presenting at Dreamforce gives you the opportunity to share your expertise with one of the world’s most

Try Agentforce for Small Business If you’ve ever wished you had an extra hand to handle your business, you’re not alone. Running a startup or small and medium business (SMB) is a lot of work. You’re the CEO, the head of sales, the marketer, and even the customer service team. Business owners like you are

Sales and service teams that spend their days toggling between team chats, CRM, and tools are losing more than just time — they’re losing the context needed to close deals, solve cases, and serve customers. And for AI to actually work, customer data and conversations cannot live in different places. They need to live in

New features in our April B2C Commerce release were designed to help you move faster, sell smarter, and build with confidence. We’re introducing agentic developer tools to reduce implementation timelines, merchandising upgrades to simplify your day-to-day, and site search enhancements to improve the customer experience. Here’s everything you need to know about what’s new. Agentic

Building a statewide system to empower early educators at scale  Across Kansas, thousands of early childhood professionals shape the foundation of lifelong learning. Yet supporting them requires more than individual programs. It requires connected processes and a streamlined system.  Kansas Child Care Training Opportunities (KCCTO) stepped forward to address this need.   As a statewide leader

Subscribe to Salesforce YouTube Small business owners often feel like they’re wearing every hat at once, from head of marketing to chief financial officer. It’s a common pain point for startups to lack the dedicated time for professional development while trying to manage a growing team and customer base. You need resources that are quick

Why Does the 41 Billion Dollar Chargeback Crisis Require a Purpose Built Platform? If you lead service operations or a contact center at a financial institution, you know the industry is at a breaking point. Digital transaction volumes are surging, consumers are hyper-demanding, and global chargeback losses are projected to reach an agonizing $41.69 billion