CRM

Key Takeaways $200,000 saved annually in payment processing fees  20 hours of weekly labor eliminated directly tied to collections Zero missed Time & Expense billing on service projects  Hours saved weekly by eliminating manual Concur-to-Salesforce expense entries One hour saved daily per team member by eliminating the hunt for information 1,300+ custom objects and 700+ […]

Partners are at the heart of everything we do at Salesforce. The pace of innovation has never been faster, and global enterprises are turning to our ecosystem to turn technology into real measurable success, seeking transformation that no single company can drive alone. That’s what makes our partners irreplaceable. They bring creativity, deep industry knowledge,

Try Agentforce Field Service today When your business runs in the field, every job is a chance to deliver something your customers will remember — or a moment that slips through the cracks. For lean businesses managing mobile teams, the difference between those two outcomes often comes down to how well your operation is connected.

Slack-to-Salesforce integration is straightforward to set up. However, what sits underneath it requires architectural understanding and upfront design. Identity resolution and permission scope are design decisions that determine whether the integration is secure, maintainable, and ready for Agentforce. This deep dive covers three integrations from the perspective of a Salesforce Architect: the default Salesforce org

AI has introduced a flood of new vocabulary, from digital labor and multimodal AI to context windows and polyphonic systems. But many of the most important concepts aren’t actually new. They’re familiar words that have taken on new meaning as intelligence becomes embedded in the products we design. For designers, understanding these shifts matters. AI

The journey to Certified Technical Architect (CTA) requires dedication, persistence, and continuous learning. Candidates spend months, and often years, reviewing documentation, presenting in mock boards, identifying gaps, and refining their approach. Sometimes the answer really is to study more. More often, however, candidates who struggle are not lacking knowledge. They are lacking the mental model

Healthcare remains one of the few major sectors where the healthcare patient experience is hindered by persistent obstacles. Consumers continue to face long wait times on hold, are forced to recount their medical backgrounds at each appointment, and are often left to manage their own recovery process. These are the same consumers who are increasingly

Imagine a coffee shop where the espresso machine automatically alerts the manager when the water pressure dips, or a boutique clothing store that knows exactly which racks are getting the most foot traffic in real time. This is the Internet of Things (IoT). IoT might sound like a complex, futuristic concept, but it’s already part

Global regulators issued $542 million in fines in Q1 2026 alone across 19 regulators worldwide (and those are just the actions above $1 million). Data privacy breaches, systems and controls failures, and AML lapses drove the majority of these instances. A top global broker-dealer was hit with a combined $80 million penalty from three regulators

On TogetherTuesday, communities worldwide mobilize around a shared commitment to generosity, turning collective energy into powerful everyday action. At Salesforce, this is a concept we live by every single day — and this year, we are channeling that power to support our schools, educators, and youth.  Through our employee volunteering and giving programs, we create