Marketing

Shein fined in Italy over misleading sustainability claims

Italian regulators have fined Shein €1 million (£870,000) for making unclear and misleading environmental claims about its clothing. This marks the second time in two months that European authorities have taken action against the Chinese fast-fashion company. Italy’s competition agency, AGCM, said messages about sustainability and social responsibility on Shein’s website were sometimes vague and…

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Tariff-hit brands cut back on customer service reps and turn to AI chatbots to cut costs

This article was first published by Digiday sibling Modern Retail. Brands are relying more heavily on chatbots powered by artificial intelligence to handle customer service queries as they seek to mitigate tariff costs. Some brands, particularly small businesses, are laying off customer service agents or scaling back outsourced call center contracts in favor of AI

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The Trade Desk shares plunge after posting Q2 revenues of $694 million

The public markets can be a cold, unforgiving place, with The Trade Desk’s fortunes on the Nasdaq alone this year a prime example of their unpredictability.  The industry’s largest independent demand-side platform posted Q2 revenues of $694 million, up 19% year-on-year, beating analysts’ earlier expectations, with The Trade Desk also naming a new chief financial

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The publishers’ guide to being gaslit by tech platforms (the AI edition)

When Google recently claimed that its AI Overviews are driving “more queries and higher quality clicks”, it struck a nerve. Too many, it wasn’t just out of touch; it was patronizing, another reminder of how far the platform’s incentives have drifted from theirs.   The message came via a blog post from Liz Reid, Google’s head

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As AI alters cost of creative, indie agencies review how they charge clients

Generative AI tools promise enormous economies of scale for small creative agency teams. Good news for independent agencies struggling to find some breathing room on the ever-squeezed bottom line — until clients begin expecting those savings to be passed along to them, that is. Digiday spoke with seven indie agency execs in the U.S. and

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