CRM

Demystifying Fine-Tuning: A Beginner’s Guide

Large language models (LLMs), such as GPT-4, Llama3, Gemini, etc., have taken the world by storm with their remarkable ability to understand and generate human-like text, code, and images. However, these powerful models are typically trained on broad datasets, making them generalists. For many real-world applications, we need models that can handle specialized tasks and

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Let’s Celebrate the 2024 Marketing Champions

We’re thrilled to officially announce the 2024 class of Marketing Champions. These people have achieved expert-level product knowledge and serve as active and involved leaders in our Trailblazer Community.  This group will begin a year full of career development that amplifies their voices and honors their contributions to help others in the Salesforce ecosystem. What

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Dreamforce 2024: Nonprofit Keynote Highlights: Amplifying Your Mission and Impact with AI

The Cloud for Good team joined fellow nonprofit leaders, changemakers, and industry peers on Day 2 of Salesforce’s 2024 Dreamforce conference for its nonprofit keynote. The theme of this keynote discussed the AI and data strategy tools and solutions that can help nonprofit leaders and changemakers amplify their work, mission, and impact today and in

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What Our Dreamforce Marketing Cloud and Commerce Cloud Innovations Mean for You

What a Dreamforce week it’s been – it feels so good to catch up with Trailblazers, hear so many wonderful ideas, and unveil innovations we’ve been working on at Salesforce. Customer-driven relationships have been a big theme this year, namely how we can use data and AI to bring our internal teams together and deliver

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4 Key Sales Takeaways from Dreamforce 2024, the Biggest AI Event of the Year

We’re in the midst of an AI selling revolution, with 81% of sales teams currently investing in AI. But how can sales teams make the most of it, ensuring predictable growth and competitive advantage? To answer that question, Dreamforce offered a firsthand look at Salesforce’s latest AI-powered innovations — including Agentforce, a new collection of

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