CRM

When Neha Singh joined Salesforce as a Territory Account Executive, she wasn’t new to sales. With over a decade of experience in SaaS and consultative selling, she knew her way around a deal. What she didn’t expect was just how fast, deep, and dynamic the Salesforce ecosystem would be. [Image credit: Neha Singh / Salesforce] […]

Do you feel like your startup has untapped potential? You’re not alone. Many small or medium-sized business (SMB) owners reach a point where they’ve built something valuable but need an extra push to reach the next level. This is where business accelerators come in – specialized programs designed to help promising businesses scale rapidly and

Most agents can respond to a prompt, but ask them to click a button in your enterprise software, and suddenly its limitations show. In the age of generative AI, everyone’s racing to build agents that don’t just respond to prompts, but actually do things. Send an email. Update a record. Navigate a dashboard. The dream,

Holiday 2025 is coming fast, and the way shoppers find products is changing just as quickly. Product content is no longer evaluated only by people; it’s parsed, compared, and synthesized into answers by AI systems and large language models (LLMs). Already, 39% of shoppers report using an AI chatbot at some point in their buying

We are excited to announce a Salesforce AI Research and Berkeley collaboration: BFCL Audio—a new benchmark that extends BFCL to the audio domain! A little Berkeley lore: back in 2022, we couldn’t find open-source models that handled zero-shot function calling reliably—so we trained our own. We released Gorilla OpenFunctions v1 (and later v2), then ran

The path to breaking into the tech industry can feel overwhelming. Careers are dynamic and hard to plan, but with the right timing and resources, you can unlock incredible opportunities. That’s why we designed the Salesforce Workforce Development program (WFD) — to bridge the gap between talented individuals and open jobs in the Salesforce ecosystem.

Agentforce Service Agents are extremely powerful tools for delivering value to customers. One of the key challenges of setting up a service agent is to secure it. The good news is that thanks to Salesforce, your data is always safe by default. It is your responsibility as a developer or as an admin to open

You might have heard people say that artificial intelligence (AI) is complicated, and that only big tech companies or those with huge budgets can afford it. Sound familiar? Here’s the truth: AI agents aren’t mysterious, rocket-science-level tools, they’re more like friendly helpers for your small or medium-sized business (SMB). You can easily rely on AI