CRM

Customer insights rarely reside solely in structured databases in rows and columns. Instead, significant enterprise value remains trapped within unstructured content —such as PDFs, knowledge base articles, email threads, customer interaction transcripts, media files, and web pages. Salesforce Data 360 bridges this gap by converting fragmented, unstructured information into highly structured, actionable context designed to […]

Learn more You’ve got the ambition to grow, but without a connected way to track and manage your sales pipeline, it’s easy to lose sight of where deals stand — and what it takes to move them forward. This guide walks you through what deal management software does, why it matters for lean sales teams,

Home healthcare is fragmented. Patients feel it every day. In Salesforce’s 2026 Connected Health Consumer survey, one number stood out: 90% of patients wanted their primary doctor notified automatically after an ER visit. But that wasn’t happening. Patients were also running out of medication while waiting for refill approval. Hanging up after ten minutes on

Your customers want more: smarter service, stronger data protection, and industry-tailored experiences. You’d love to have it all in your roadmap, even if your engineering backlog doesn’t agree. That’s why Salesforce is opening more of its portfolio than ever before. New capabilities across Agentforce Service, Agentforce Voice, Agentforce Health, Agentforce Financial Services, Agentforce IT Service,

Try Agentforce Nonprofit You’ve got a cause you believe in to build something meaningful. Starting a nonprofit is one of the most powerful ways to create lasting change — and build something that works as hard as you do. But getting it off the ground? That part takes a plan. Navigating the nonprofit space faces

Try Agentforce If you’ve been wondering how to give your front desk team a real boost (without burning them out), you’re in the right place. Your front office is often the first impression customers get of your business. But when your team is juggling phone calls, booking appointments, answering the same questions over and over,

A new pattern is emerging as enterprises expand from one AI agent to several. It starts with a jack-of-all-trades agent handling every task across every domain. As new domains are added, the agent has to reason across an ever growing set of instructions and soon begins to struggle to understand what you’re asking it to

Try Salesforce Suites for Service Serving your customers with artificial intelligent (AI) agents has changed what’s possible for lean teams. Today, you can deliver fast, thoughtful, consistent customer service experiences — the kind you’d actually be proud of — without burning out your team or your budget. Here’s what the experts say works. What’s a

The first version of an agent you build through the declarative Agentforce Builder feels like magic. As the agent evolves, the manual overhead becomes more noticeable. By the fifth iteration, those manual steps begin to add up. By the tenth, you may be tracking version history in a spreadsheet, running tests by hand before every