CRM

Engine’s engineering culture is built on a simple mantra: “ship fast, learn faster.” But as the $2.1B travel tech unicorn scaled from startup to over 1,000 employees, the company faced a critical paradox. They knew AI agents were the key to scaling their operations, but their existing enterprise development tools made building those agents a […]

Key Takeaways Conversational artificial intelligence (AI) can reduce customer support costs for small and medium businesses (SMBs) and startups. Top conversational AI support platforms offer features like 24/7 availability, personalized interactions, and seamless integration with existing customer relationship management (CRM) systems. Choosing the right platform means finding a solution that scales with your business and

Picture this: It’s release week. You’re prepping your orgs, coordinating with your stakeholders, and keeping a close eye on maintenance windows. Suddenly, your inbox is flooded with status alerts. You pause everything to sift through them, manually cross-referencing your specific instance names against hundreds of global updates, only to realize that none of those alerts

Key Takeaways Effective task delegation is more than just handing off work‌ — ‌it’s a strategic tool for team development for small and medium businesses (SMBs). Successfully delegating tasks requires understanding what to assign, whom to entrust to, and what tools to use to organize it all (like a CRM). By embracing task delegation and

Many people are quick to ask for a human rep the moment a chat window opens, still haunted by frustrating or useless chatbot experiences of yore.  But a well-engineered agent often gives the right answer faster than a human could even finish typing a greeting.  At Datasite, Grant Roberson proved that when an agent follows

When your data lives in Salesforce, building powerful Agentforce agents is straightforward with Apex, Flow, and prompts. But how do you extend those capabilities to external systems without compromising performance or security? Traditional APIs have often been the best answer to that question, but two beta features for Agentforce, Model Context Protocol (MCP) and Agent2Agent

Introduction Reinforcement Learning from Human or AI Feedback (RLHF, RLAIF) has become the standard recipe for aligning large language models (LLMs). But as we push into the agentic era — where models call tools, browse the web, write and execute code across multi-turn trajectories — the infrastructure demands have changed dramatically. Rollouts are no longer

Calling all admins! It’s almost time for the Summer ’26 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that our platform