CRM

TDX 2026 has officially wrapped, but for Trailblazers, the real work of deploying the next generation of innovation has just begun. The week kicked off with the Main Keynote, unveiling the latest and greatest developer tools and enhancements. Attendees then dug deeper into the latest technical announcements through hundreds of sessions, hands-on workshops, and onsite […]

For decades, the battle for the inbox was won with catchy subject lines and perfect timing. But in 2026, the rules of engagement have shifted. With the rise of new AI features from Apple and Google, the inbox is no longer just a list of messages – it is an AI-curated feed. Readers may not

Try Slack for Small Business A recent Salesforce study found that small businesses using a prioritization framework reported a 20% increase in productivity, so it got us thinking: How do entrepreneurs, leaders, and startup founders really prioritize productivity? Lo and behold, we looked it up and the Eisenhower Matrix was the first strategy recommended. So

Unifying Constituent Data and Building a Connected Fundraising Ecosystem in Higher Education The University of Nevada, Las Vegas (UNLV) Foundation plays a critical role in advancing the university’s mission to expand access to education, foster innovation, and drive community impact. Supporting one of the most diverse and fastest-growing student populations in the United States, the

Financial advisors, bankers, and insurance agents needed a purposeful platform. One that managed complex households, deeply-rooted financial goals, and multi-generational trust, not just “contacts.” We looked at the financial sector, realized generic customer relationship management (CRM) was simply not enough, and built something entirely new ten years ago. We called it Financial Services Cloud (FSC).

Key Takeaways Only 13% of marketers are using agentic AI today — presenting a massive opportunity for SMBs to adopt early and create a durable advantage. Customers expect 1-1 personalized conversations, not broadcasts — and AI agents are the answer to delivering this at scale.  Unified data is your biggest differentiator in the AI era:

MAN Truck & Bus is one of the world’s leading commercial vehicle manufacturers, renowned for over 260 years of engineering excellence, innovation, and customer proximity. However, the industry is changing rapidly: customers now expect more than just a reliable vehicle. Digital services, data-driven consulting, and holistic solutions are becoming increasingly important. To meet these demands,

We have officially hit “Peak Slop.” Look across the internet and you will see a massive feedback loop of uninspired, repetitive, machine-generated noise. It feels smooth, reads politely… and is entirely hollow. There’s a name for this kind of content: AI slop.  Here’s the issue: Scaled content without originality is creating a sea of sameness.