CRM

How Agentforce Commerce and Google UCP power the future of agentic shopping

Businesses that adjust quickly to new technology and behaviors typically find the most success. Consider the rise of mobile and social commerce in the early aughts, and the proliferation of contactless payment and curbside pickup during the pandemic. Brands that were able to move at the speed of consumer behavior found a competitive edge as

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How Agentforce Service Assistant Helps Salesforce Admins Become AI Leaders

As Salesforce Admins, we’ve always been trusted with the hard stuff: business process, system integrity, and outcomes the business can rely on. We’re the ones who translate how work should happen into systems that actually make it happen—securely, consistently, and at scale. In 2026, that responsibility isn’t going away. It expands. There’s a difference between

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Blazing the Trail For Small Business: Spotlight on a Datablazer

Key Takeaways The Datablazer Community on Trailhead is available for free learning, networking, and expert support to turn data into a powerful asset for business owners. Small business owners should anchor their strategy to fundamental business problems and trusted data, rather than feeling pressured to adopt new AI technology. Co-Founder and CTO, Angélica Buffa views

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How Cecilia Chiderski Redefines Work at Professional Service Firms with Agentforce

Cecilia (CC) Chiderski, a Solution Architect at CLD Partners, enjoys learning and creating innovative solutions for employees at professional service organizations to improve the user experience. We dive into CC’s journey learning Agentforce to then use those skills to build Proof of Concepts (POCs) and deployments for customers. “By using Agentforce more, I was able

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Everyday Architecture: How to Build Architectural Skills in Your Current Role

You don’t need a senior title or an enterprise program to start building architectural skills. A common trap that aspiring architects fall into is believing that architecture is something you grow into later. It’s easy to assume you must wait until the scope is big enough or the stakes are high enough. In reality, architecture

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Ending Semantic Drift: The First Unified Business Logic Foundation for AI and BI

For decades, the data and analytics industry has accepted a painful reality: every tool speaks a different language. While we have successfully standardized how we store and transform data, the actual meaning of that data—the critical metrics and business logic that drive decisions—remains trapped in isolated silos. In September 2025, we challenged this status quo

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Design User-Friendly Salesforce Record Pages | Kate Clicks Through It

Welcome to another episode of Kate Clicks Through It—where we don’t just talk Salesforce, we click through it! In each quick episode, I’ll guide you through a step-by-step tour of a key backend process to help you grow your Salesforce skills in ten minutes or less. In this click-through, we’re creating user-friendly record pages to

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7 Ways Slack and CRM Speed Up Sales for Small Businesses

Key Takeaways Slack integrated with ‌customer relationship management (CRM) provides real-time lead response, which is important for capturing and qualifying small and medium business leads instantly. Centralized data and real-time collaboration between sales, service, and marketing teams remove bottlenecks, accelerating internal approvals and shortening the sales cycle. Automated workflows and notifications, supported by smart tools

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