CRM

Did you know that you can use artificial intelligence (AI) to make your online store smarter by showing customers exactly what they want, right when they want it? That’s right, and now more than ever, small and midsize businesses (SMBs) have an opportunity to stay ahead of the competition with the power of AI.  Our […]

Salesforce administrators, or admins, are the backbone of any successful Salesforce environment. They ensure the platform runs smoothly, troubleshoot issues, and enable teams to harness its full potential. However, as organizations grow, their Salesforce needs evolve; as a result, it is not uncommon for admins to find their bandwidth stretched thin. Between managing day-to-day tasks

We’ve all needed a quick solution—whether it’s resetting a password or troubleshooting an issue. That’s where the Salesforce Help page comes in. With over 60 million visits a year, customers rely on it for everything from troubleshooting to developer support. But what if getting the right help was faster and more personalized? Salesforce saw an

The buzz around AI is deafening, and it’s leading to what some are calling “AI Fatigue”. A survey from EY in 2024 found that more than half of senior leaders (53%) report their employees are feeling overwhelmed or exhausted by the constant influx of AI information and developments. Almost two-thirds (65%) say they struggle to

Artificial intelligence (AI) is transforming customer interactions, but success isn’t just about technology — it’s about the people behind it. Building a team well-versed in Agentforce skills ensures that your AI investments deliver real value. Here’s how we’re doing it at Salesforce, and how you can too. Consider Your Use Case It all starts with

Chances are your company has already spent time and money automating business processes that were once done manually. But that’s not enough to deliver the best customer experiences, biggest cost savings, long term growth, or greatest efficiency. What is? Intelligent automation.  What is intelligent automation? Intelligent automation combines robotic process automation (RPA), artificial intelligence (AI),

What is Data Cloud Governance? As a Salesforce Admin, you’re the backbone of your organization’s data management. You make sure everyone has the right data at the right time to do their jobs efficiently, while keeping everything secure, compliant, and running smoothly. But as we move into an agent-driven future, the workplace is evolving. Employees

Written by Gianna Weissensel St. Francis College is a private four-year college in the heart of Brooklyn, NY rooted in a commitment to academic excellence, compassionate hospitality, and ethical leadership. Founded by the Franciscan Brothers of Brooklyn and inspired by the ideals and teachings of Saint Francis and Saint Clare of Assisi, St. Francis College’s

Wow! Not only has TDX given us the chance to connect, learn, build, and become Agentblazers together, but there have also been some game-changing announcements in the keynote for admins working with artificial intelligence (AI) in Salesforce.  This year’s keynote follows the story of an Agentforce customer redefining their customer experience with intelligent products and