CRM

Great organizations take the time to reflect on how they could improve – and the customer service industry is no exception. With artificial intelligence and AI agents like Agentforce bringing new and exciting possibilities into the customer support space, now is a great time to set your customer service resolutions for 2025. Not sure where

Introduction The development of multimodal language models (MLMs) such as GPT4-V and BLIPs [1,2] have enabled many multimodal applications such as answering complex image-based queries; for example, “How many students are raising their hands in this image?”. These models rely heavily on instruction data—datasets that pair visual content with corresponding questions and answers.  However, generating

Artificial intelligence (AI) agents are intelligent systems that can reason and act on behalf of customers and employees. But to realize their full potential, we need to test and configure agents without disrupting live production environments. That’s where you as an admin come in.  Building an effective AI agent isn’t just about deploying advanced models—it’s

The world of customer service, or customer experience (CX), is changing fast. And artificial intelligence (AI) is playing a big role in that transformation, not only in automating tasks but also in reshaping how teams approach problem-solving. As customers expect faster, more personal, and helpful service, businesses must invest in AI education to empower their

The recent launch of Agentforce marks a pivotal moment in orienting Salesforce and our customers’ businesses toward an AI-empowered future. In this emerging landscape, augmented by a network of AI agents, the role of humans at work becomes more empowered, interesting, and creative than ever before. We have now reached the Third Wave of AI, which

Salesforce’s REST-based Bulk API 2.0 provides a programmatic way to asynchronously insert, upsert, query, or delete large datasets in your Salesforce org. The Bulk API 2.0 Query jobs are built to process SOQL queries asynchronously and handle large data volumes (2,000 records or more) efficiently. To further enhance performance of Bulk API 2.0 Query, we’re

How can you do more with less in HR? The answer is AI. Here’s what you need to know to set your team up for success. Imagine if you could spend your workday actually getting work done, and not waste time on low-value tasks like searching for benefits information or payroll documents. In fact, employees

Hit the ground trailblazing in 2025! Level up by getting hands-on with Trailblazer Quests, connect with the amazing Trailblazer Community, and enter for a chance to win* some trail-tastic prizes. Table of contents What is Seize the Trail? Build, learn, and win with Agentforce Quests  Climb the ranks with more Trailblazer Quests Ready to Seize