CRM

Authors are listed in alphabetical order. Introduction As enterprises adopt AI assistants, evaluating how well these agents handle real-world tasks — especially through voice interfaces — has become crucial. Traditional benchmarks largely focus on general conversational abilities or narrow tool-use scenarios, leaving a gap in assessing AI performance in complex, domain-specific workflows.  This prompted the

International HR Day is a special occasion to recognize and appreciate the hard work and dedication of Human Resources professionals. These individuals play a crucial role in shaping the culture, policies, and overall well-being of an organization.  And while May 20 is the official day, it’s important to celebrate and support your HR team throughout

Concurrent Apex errors on the Salesforce Platform often arise from several common factors. These include prolonged database transaction times caused by inefficient SOQL queries or an extremely high number of concurrent DMLs taking more time on database layer or increased runtime due to poorly written apex code consuming high app cpu time and it could

As organizations navigate the rapid evolution of agentic AI, the need for practical guidance for technical practitioners building with Agentforce is increasingly apparent. This is especially true for those who are tasked with designing robust and effective solutions with these new tools. That’s why I’m incredibly excited to introduce you to the first in a

Summer, by far, is one of my favorite seasons. It’s the time of year where the chances of me being cold are really slim. When I think of summers in the US, I think of lemonade, roasted corn on the cob, barbecuing all the things, sitting on the beach in P-Town with Mochi (my 6-year-old

Imagine you’re a small and medium-sized business (SMB) owner with a brilliant idea for a new product, but you’re not quite sure if it’ll resonate with your customers. Enter the minimum viable product (MVP) — your most valuable player in the world of entrepreneurship. An MVP is like the preview version of your best product

The definition of one-to-one personalization has dramatically changed with the revolution of AI. Consumers expect a type of experience that knows what you want before you even do. This kind of novelty requires another level of intelligence. The next generation of products is expected to withstand the demands of a population that expects the unexpected.