We’re experiencing what might be the most game-changing innovation of our careers: AI agents. The technology will revolutionize the way businesses interact with customers, but marketers need to understand how it works and know how to use it. That’s why we’re bringing together the best minds in the business at our Salesforce Connections conference on […]
Saleforce Connections 2025: Your 5-Minute Guide Read More »
AI agents, like your Agentforce agents, aren’t static; they need to evolve. Whether you’re adding powerful new capabilities, refining existing logic, or adapting to new data, regular updates are essential to keep your agents effective and delivering maximum value. But how do you roll out these improvements without disrupting the live service and impacting your
Deploy Your Agentforce Agents with Zero Downtime Using Agent Versions Read More »
Salesforce’s Summer ‘25 release is packed with updates designed to improve your user experience, simplify managing your Salesforce org, and create even more value with your organization’s Salesforce investment. We’ve done the heavy lifting and combed through the Summer ‘25 release notes to bring you the most important highlights in Security & Permissions enhancements, automation
Salesforce Summer ’25 Release: What You Need to Know Read More »
Today on the Salesforce Admins Podcast, we talk to Sri Srinivasan, Senior Director of Information Security at Salesforce. Join us as we chat about what admins need to know about Agentforce and how to build secure AI experiences. You should subscribe for the full episode, but here are a few takeaways from our conversation with
Why Secure AI Starts With You: What Admins Must Know About Agentforce Read More »
The Marketing Cloud Developer is responsible for development and providing technical guidance for Salesforce Marketing Cloud implementation projects. Successful candidates will be Marketing Cloud Development experts ready to design innovative digital solutions for nonprofit or higher education clients. The objectives of the Marketing Cloud Developer are to provide excellent service and value to clients through
Marketing Cloud Developer in the USA or Canada Read More »
Salesforce Admins are always on the lookout for innovative ways to enhance workflows and deliver more value to your organizations. Today, we’re excited to introduce a groundbreaking feature in Agentforce that will revolutionize how you interact with data: multimodality. This new capability allows Salesforce’s Foundational Large Language Models (LLMs) to process various types of input,
Turn Images & PDFs Into AI-Powered Insights With Agentforce Read More »
In today’s digital landscape, phishing attacks have become a ubiquitous threat, presenting themselves in emails, texts, and even phone calls. While most of us are aware of the term “phishing,” several misconceptions continue to exist. Understanding the evolving nature of threats like phishing is crucial for building security awareness and empowering your workforce. Let’s debunk
Don’t Get Hooked: Separating Fact from Fiction About Phishing Scams Read More »
There are 72,000 thoughts that run through your each day. With billions of people (and now artificial intelligence (AI) generating ideas too), imagine how many business ideas are out there ready to be born. Great ideas deserve attention, and a strong business case helps make that happen. If you have an idea that creates real
The Ultimate Guide To Writing A Business Case Read More »
Despite the rise of newer digital channels, email remains one of the most widely used customer support channels. According to our research, 90% of service organizations still rely heavily on email. Email is particularly useful for handling more complex and less time-sensitive issues. Its asynchronous nature allows customers to send inquiries at any time, without
Why Your Customer Service Emails Aren’t Working (And How to Fix Them with AI) Read More »
Think you know all the ins and outs of email marketing at this point? Even if you’ve spent hundreds of hours building out your current email campaigns, do you know what to do when your company decides to enter into a new country/region? Have you taken all the steps to ensure you are compliant with
International Email Sending: How to Build Your Campaigns for Success Read More »
