CRM

In a previous blog post, we showed you how to extend the power of Agentforce and gain in productivity thanks to custom actions built with Apex or Flow. In this post, we’ll share an example of how you can implement two custom Apex actions that let you retrieve an invoice PDF file from a third-party […]

There’s something special about receiving physical mail. A surprising 55% of people actually look forward to checking their mailboxes, according to the USPS. For me, it takes me back to childhood memories of racing to the mailbox to open letters for my parents—a tradition that continues to fuel my excitement for tangible mail, even in

You only have so much time in a day. So, closing more deals more quickly is a win for everyone — sales representatives, sales managers, the finance department, and a company’s leadership. How do you make that happen? Say hello to the sales acceleration process. What you’ll learn: What is sales acceleration? Why is sales

The holiday shopping season results are in, and it was a record-breaking year — especially for digital sales. Our data showed online sales reached an all-time high of $1.2 trillion globally, with U.S. consumers contributing $282 billion. Not only was this year a record-breaking sales year, but our research showed that consumers adopted many new

An “About Us” page is your brand’s first digital impression with potential customers. However, many small and medium-sized business (SMB) owners don’t use it effectively to connect with their target audience. Writing an informative and compelling “About Us” page might seem simple, but it’s surprisingly easy to underestimate its importance. You might wonder if people

Great organizations take the time to reflect on how they could improve – and the customer service industry is no exception. With artificial intelligence and AI agents like Agentforce bringing new and exciting possibilities into the customer support space, now is a great time to set your customer service resolutions for 2025. Not sure where

Introduction The development of multimodal language models (MLMs) such as GPT4-V and BLIPs [1,2] have enabled many multimodal applications such as answering complex image-based queries; for example, “How many students are raising their hands in this image?”. These models rely heavily on instruction data—datasets that pair visual content with corresponding questions and answers.  However, generating

Artificial intelligence (AI) agents are intelligent systems that can reason and act on behalf of customers and employees. But to realize their full potential, we need to test and configure agents without disrupting live production environments. That’s where you as an admin come in.  Building an effective AI agent isn’t just about deploying advanced models—it’s