CRM

Prior authorizations are a fixture of our healthcare system, helping ensure that care and therapies are medically necessary and cost effective. But they have historically presented significant challenges for both members and healthcare providers, frequently leading to frustrating delays in care delivery and increased administrative burdens. Today, the landscape of utilization management in U.S. healthcare

The rise of agentic AI presents both incredible opportunities and unique challenges. As AI agents become more integrated into business operations, the focus on trust extends beyond data security to encompass the accuracy and reliability of these agents. That’s exactly why I’m excited to share our newest Agentforce Guide, written by Olfa Kharrat, Director of

As a Salesforce Admin, you’re the first line of defense when it comes to keeping your org running smoothly. From supporting users to monitoring performance and planning for growth, your role is essential in ensuring your org is stable, scalable, and set up for success. That’s where Scale Center and ApexGuru come in. These tools

Meet Hannah Pak, a Salesforce Product Designer on the Experience Builder team. In 2021, Hannah was a Futureforce summer intern in the San Francisco office. After graduating, Hannah returned to Salesforce and now works with the same team she interned with. What does a typical day look like for you? During a typical day, I

Have you started your small or medium-sized business (SMB), but you may not be a writer? Or while running your business, you learned how to write blogs but don’t have time? Whatever your journey, artificial intelligence (AI) can help. And, this is coming from a team of content marketers. Our research shows that these AI

Many enterprises today struggle with data silos and unreliable insights, which lead to a cloudy view of the customer journey. When data lives in disparate places, it makes it hard to act on — especially in the age of artificial intelligence (AI). A few years ago, that described Salesforce, too.  As a large global organization

From Internet Wild West to Agent Interoperability Picture this: It’s 1981. In a university computer lab, a researcher sits before a glowing green terminal, attempting to access data from another institution. After hours of reconfiguring settings and coding custom gateways, the connection fails—again. Across town, a government laboratory operates on an entirely different network standard,

At Salesforce, we believe that business can be the greatest platform for change, and that includes protecting our planet. Sustainability isn’t just a buzzword — it’s one of our core values, guiding how we operate and innovate. As we celebrate Earth Month, we want to spotlight how our incredible employees are driving climate action and