CRM

We Launched an Agent Across Our Site – Here’s What We Learned

Is there anything more frustrating than typing a query into the search bar of a company’s website, only to get an irrelevant response or, worse, no result at all? It shouldn’t be that hard. That’s why Salesforce is experimenting with Agentforce, the digital labor platform, on a new web experience for Salesforce.com that will take […]

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How to Leverage Agentforce for Sustainability Transformation

Sustainability teams are often strapped for resources, and the climate crisis demands urgent action. These teams are small, have limited budgets, and are frequently asked to do more with less. The pressure is mounting, with increasing demands from leadership, suppliers, and regulatory bodies; sustainability transformation has never been more critical for value creation. It’s a

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How Digital Transformation Helps Oil and Gas Businesses Thrive in a Changing Industry

For the past century, oil and gas companies have shown an inherent resilience. They have rebounded and adapted to geopolitical, social, and environmental forces while maintaining a powerful role in the global economy. Now, the industry is at another pivotal moment: It can no longer rely on steady growth as the world seeks to reduce

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