CRM

The next era of customer experience has already begun—transforming the way businesses connect, serve, and grow with steady momentum. At the heart of this shift is agentic AI: intelligent, collaborative systems that work alongside people.  In a recent fireside chat with AI leaders from Salesforce, Accenture, and Google Cloud, one thing was clear: we’re at […]

“Will this take my job?”“Is AI just another passing trend?”“When working with AI, can I really trust it to help me — and not make mistakes?” As a Salesforce leader, these are the questions I’ve heard from teammates more than once. And to be honest, I’ve asked a few of them myself. But here’s what

For years, search engine optimization (SEO) strategies have focused on keywords, backlinks, and content optimization. However, the search landscape is shifting due to the rise of artificial intelligence, a change evident if you’ve used Google or ChatGPT lately. This isn’t just another algorithm update; it’s a fundamental transformation in how people access information. Before AI,

Today, companies rely on an average of nearly 900 software-as-a-service (SaaS) applications to power operations. Platforms like Salesforce, ServiceNow, and Microsoft Dynamics CRM are vital for managing customer relationships, IT workflows, and enterprise processes. However, as dependence on these platforms increases, so does the risk of data loss, corruption, and compliance issues. When a data

Model Context Protocol (MCP) is an open-source protocol that makes it easier for AI apps and agents to connect with tools and data sources. Before MCP, each tool needed its own custom integration code, causing tool and resource fragmentation. With MCP, you build one MCP server for your tool, and it can plug into any

Our forward-looking statement applies to this blog. Back in March, we posed a simple question: How do you know if your agent is production ready? The post resonated with our Agentblazer community as practitioners sought to bring more predictability to agentic responses and better understand why agents behave the way they do. Now, less than

CIOs in the financial services industry play a crucial role in driving technology advancements at their institutions, from enhancing productivity to boosting top-line growth and reducing costs. We’ve also seen IT leaders playing key roles in boardrooms, at global summits like Davos and the G20, and at the forefront of AI development, particularly in the

Are you using artificial intelligence (AI) to market your business? If not, why not? Business owners are getting time back in their calendar, putting money back in their wallets and still getting new leads in the door, just by enabling AI. We’re also finding that startups and small and medium-sized businesses (SMBs) are tripling their

2025 年 3 月に Agentforce と Data Cloud を含む新しい Salesforce Developer Edition が公開されました。新 Developer Edition 環境では、Agentforce を利用したアプリケーションの構築・テストを行うことができます。この環境には、以下の機能が含まれています。 Agentforce へのアクセス Data Cloud へのアクセス (ストレージ制限は 10GB です) Salesforce テストセンターへのアクセス なお Agentforce のスロットリングは、1 分あたり 150 リクエスト（RPM）となります。また、取得いただいた Developer Edition は、使用を続けていただいている限り有効のままですが、45 日間ご使用がなかった場合は期限が切れますのでご注意ください。また、有効な Developer Edition がある状態において、もう一つ Developer Edition をサインアップすることはできません。 Developer Edition の取得方法 1. Salesforce Developer サイトにアクセスし、[Get a Developer Edition] ボタンをクリックします。(見つからない場合は直接こちらの URL をクリックしてください。)