CRM

Running a small and medium business (SMB) means balancing all the things — marketing your brand, building loyal customers, and keeping your team on track. As your business grows, so do these challenges. That’s where software-as-a-service customer relationship management (SaaS CRM) — yes, it’s a mouthful — can make business easier. Our research shows that

Fiber has become the choice for fixed connectivity because it is faster and more reliable than cable. It also qualifies for many government subsidies for expanding broadband. No wonder the last-mile fiber industry is projected to grow to $24 billion globally by 2027. But the business is challenging. Fiber broadband is costly to build and there are nimble competitors

You’re part of an amazing crowd. Let’s learn from each other. A career in sales can be equal parts exhilarating, rewarding, stressful, and lonely. No one understands this better than salespeople themselves. That’s why we surveyed 280 reps, managers, and leaders — across states and industries — to find out about their average workday, from

Writing about the future of customer service is an interesting exercise, because in many ways, we’re living that future now. What once seemed like something from a sci-fi movie — digital labor workforces like Agentforce working alongside humans — is now a reality. This human-AI partnership is leading to faster, more personalized, and more effective

Salesforce has long provided a design system that ensures user experience consistency across apps. But as customer demand for deeper customization has grown and generative AI continues to reshape user experiences, the system needs to expand. Salesforce Lightning Design System (SLDS 1) launched in 2015 and, at the time, set the standard for enterprise design.

We know that Data Cloud is optimized for big data, but what if you have just a little bit of data? You don’t need a full ingestion pipeline to do a single, one-time ingestion. With the new Local File Upload connector (Beta), you can easily upload comma-separated value (CSV) files directly from your local drive

We’re in a global labor shortage – every company has more jobs to be done than they have people to complete them. Agentforce can help, but not every company has people with the right skills or AI certifications to deploy and adopt agents. That’s where Agentblazers come in. These forward-thinkers don’t just embrace the latest

The year was 2013. In a state-of-the-art kitchen laboratory in Stanford University’s Robotics Center, surrounded by the whir of servo motors and the aroma of brewing coffee, I observed our latest prototype attempt a command that required multiple, albeit seemingly simple tasks: make me a cappuccino. The robot could execute each step in sequence—identify and