CRM

When it comes to protecting sensitive data, most people think about encryption, access controls, and login security. But one of the simplest ways sensitive information can be unintentionally exposed, or leaked, is also one of the most overlooked: putting sensitive data in a URL. In Salesforce, that could mean exposing user details, session info, or […]

Internal teams often reach out to admins with the same types of questions, like how to reset a password, where to check their paid time off balance, or how to find a policy. These requests may be simple, but they take time and often build up during the day. Agentforce can help by automatically handling

Delivery doesn’t usually make headlines — but it quietly makes everything else possible. It’s where strategy meets execution, and increasingly, where Artificial Intelligence (AI) meets impact. And that is exactly what Ashok Raghupathy does at Salesforce: turn bold ideas into working products. Blaze your trail to Salesforce! At Salesforce, we’re not just shaping the future.

Some of the biggest startups today had one thing in common before they became wildly successful: they all started in an incubator. Yes, even the most brilliant business ideas sometimes need the right environment to grow. If you’re an early-stage founder, an incubator can be the difference between figuring things out alone and having seasoned

How much of your business is automated? According to our latest Small and Medium Business Trends report, 65% of customers expect businesses to adapt to their fast-paced needs, yet many SMBs are balancing sales, marketing, operations, and service, while handling daily operations. So, why not integrate and automate? Customer relationship management (CRM) integrations can help

For one of New York’s most celebrated jewelry brands, luxury products go hand in hand with a curated white glove experience. The company recently turned to agentic AI to scale the unmatched customer service that it’s famous for, but quickly ran into a common obstacle: latency. Customers were sometimes waiting as long as 15 seconds

[Image credit: Nishit Raj Jain / Salesforce] While standing at a professional crossroads, Nishit chose curiosity over comfort and took the road less travelled. And it paid off. Back in 2012, Nishit Raj Jain was at a turning point. Stay on the mainframe path, or bet on a relatively new player in the enterprise space:

Entrepreneurs and small and medium-sized business (SMB) owners like you have many decisions to make while starting a business. Should you go for a Limited Liability Company (LLC) or a Corporation (Corp)? A sole proprietorship or a partnership?  There are many choices to make as you set out on your business venture, but we’re here

Imagine an e-retailer struggling to personalize the online experience for its loyal in-store customers. With Salesforce Data Cloud’s Real-time Identity Resolution, as soon as an offline customer browses the website or mobile app using personal identifiers, their profile instantly merges with their in-store activities. This results in increased sales opportunities by presenting customers with relevant