CRM

If you’re reading this, you probably geek out thinking about the impact you could make if you just had access to Salesforce’s agents and AI. Perfect! We’re excited for the chance to meet you. And, at Salesforce, we always want to help you show up your best. That’s why we’re sharing our top tips to […]

Welcome to our new blog and video series, Automate with Agentforce! Get ready to take your automation skills to the next level with the power of Salesforce, MuleSoft, and innovative AI with Agentforce. In each episode, we highlight real solutions built by Awesome Admin Trailblazers — just like you. Whether you’re just beginning your automation

Just as we all judge books by their covers (despite the saying), potential customers judge small and medium businesses (SMBs) by their storefronts. It’s a prime opportunity to stand out from the competition, and investing in thoughtful design can help build ‌a foundation for sustained growth and customer acquisition. A well-designed storefront acts as an

Earlier this summer, I shared about Salesforce’s new Volunteer Management for Nonprofit Cloud, a significant milestone for nonprofit engagement. But the Summer 25′ Release has just as much significance for higher education. With a new generation of philanthropy tools for Education Cloud, Salesforce is addressing a critical need: helping advancement teams optimize and scale the

Agentforce provides multiple features to automate repetitive service and sales tasks by drawing on data from past cases, recent purchases, product changelogs, and real-time case notes. Apart from standard, out-of-the-box features, developers can also use Einstein Generative AI and Prompt Builder to implement custom solutions that support different business use cases.  Take one sales representative

Agentforce is transforming how work gets done, from triaging cases to querying records and engaging customers. Even as adoption accelerates, the question remains: How much time do agents actually save us? If a task takes a human five minutes and now an agent can do it in seconds, does that mean we’ve saved five minutes? 

User experience (UX) design is undergoing its biggest transformation since the internet. I have spent 20 years designing interfaces and have gone through several paradigm shifts. But nothing has prepared me for the dramatic changes we’re experiencing today.  We’ve entered an era where multiple AI agents coordinate with one another to accomplish user goals. We’re

You’ve probably noticed many people around you doing something a little extra these days. Your neighbor walks dogs on her spare time, your co-worker sells crafts online, and your cousin somehow became a weekend photographer. This is the beauty of the side hustle.  With rising costs and economic uncertainty, having multiple income streams just makes

[Image credit: Kai Johnson / Salesforce] After three years working in recruiting, Kai Johnson knew it was time to try something new – she wanted more opportunities to help people of color build meaningful careers in tech. So she spoke up, designed a role, and pitched it to her leadership team. As Director of Executive