Marketing

Unpacked: How loyalty programs power lifecycle marketing strategies

This Unpacked guide, sponsored by SheerID, explores how loyalty is no longer earned through rewards alone; it’s built through relevance, transparency and sustained commitment to understanding customers over time. Shifts in consumer behavior — specifically the desire for data privacy and instant, personalized recognition — and AI’s acceleration of the buying process are making traditional

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AI Needs Humans In The Lead, Not Just In The Loop, Says JPMorgan Chase Programmatic Lead

Hot take: Sometimes, having more guardrails isn’t a limitation. Instead, the added responsibilities can actually make automation easier, according to Melissa Bonnick, EVP, head of programmatic for JPMorgan Chase. As a financial services company, JPMorgan Chase is beholden to stricter rules than brands in most other verticals. But those restrictions make it easy to communicate

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Why WPP’s AI boss believes agents are still in the ‘teenage sex’ stage of development

WPP’s chief AI officer has a theory about agentic AI. It is, Dr Daniel Hulm told attendees at the IAB U.K. ‘s AI growth summit in the “teenage sex phase” — everyone thinks everyone else is doing it but when they actually look, they’re not.  It’s a crude metaphor. It’s also probably accurate. The past

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