Digital Marketing

Salesforce Acquires AI Customer Service Platform For $3.6B

Marketers buying ad media have begun to think about customer service as a way to improve their brand. Ads only generate attention. Customer service protects the media investment by converting that attention into long-term customers. Fin offers an AI agent capable of resolving issues through chat, email, WhatsApp, text message, phone, and Slack queries.

Salesforce Acquires AI Customer Service Platform For $3.6B Read More »

Media Firms Preparing Special Content For America's 250th Birthday

Media companies are lining up to provide unique content tied to the 250th anniversary of the U.S., Radio +Television Business Report writes. CBS plans to leverage its investment in streaming and immersive AR/VR technology to “tell the nation’s story through the lens of the communities that helped shape it,” the company said in an announcement. Scripps News will air

Media Firms Preparing Special Content For America's 250th Birthday Read More »