Retail leaders are dealing with more complexity and uncertainty than ever. Today, 70% of retailers’ applications are disconnected, and they use over 44 different systems, on average, to run their businesses. This result? Shopping experiences feel clunky, inconsistent, and impersonal. To make it easier and more economical than ever to deliver a cohesive customer experience, […]
Today on the Salesforce Admins Podcast, we talk to Jennifer Lee, Lead Admin Evangelist at Salesforce. Join us as we chat about what’s coming in the Summer ’25 release and the features that will make your life easier as an admin. You should subscribe for the full episode, but here are a few takeaways from
Summer ’25 Brings Game-Changing Tools for Salesforce Admins Read More »
There’s been a lot of talk about the Agentforce development lifecycle. As admins, we know that you can’t just jump into building without an implementation plan to guide users to adopt new technology. So how do we get to the development lifecycle and create a partnership between our users, customers, and agents? We build a
Your 5-Step Guide to Successful Agentforce Adoption Read More »
Developers often face the challenge of understanding and enhancing code written by others, primarily when the logic is spread across multiple files and involves complex abstractions. When using Dev Assistant, its default behavior of only considering currently open files as context can lead to incomplete explanations of business logic and potentially misdirected code enhancements. For
Unlock Deeper Code Insights with User-Specified Context in Dev Assistant Read More »
Imagine trying to sell hiking boots to someone who never steps off the pavement? Or pitching pet food to someone without a pet. Sounds like a waste of time, right? No matter how great your product is, if you’re talking to the wrong people, it’s a lost cause. Yet, many small and medium-sized businesses (SMBs)
What Is a Target Market? How To Identify Your Ideal Customers Read More »
If you support a sales team as a Salesforce Admin, you know the balancing act of optimizing workflows, boosting productivity, and scaling operations, often with limited resources. That’s where Agentforce for Sales comes in. This artificial intelligence (AI)-driven solution is designed to unlock a new way to scale revenue growth—not by adding headcount, but by
How To Use Agentforce To Support and Scale Your Sales Team Read More »
Salesforce is introducing a new capability, Named Query API, that simplifies how admins and developers can give agents and apps access to data in their org. With Named Query API, you can define SOQL queries from which you can then create custom agent actions for agents, and expose them as REST APIs for use by
Named Query API Simplifies Data Access for Agents and Apps Read More »
If you’ve used Salesforce’s generative AI tools at work, chances are that data masking was working diligently in the background to safeguard your company’s sensitive information. This crucial piece of security infrastructure automatically swaps out personally identifiable information (PII) and other protected data with fictional but realistic approximations — allowing LLMs to generate accurate responses
LLM Data Masking: Silver Bullet or Double-Edged Sword? Read More »
Customers are fed up with traditional self-service – and it’s not hard to see why. For many companies, customer self-service looks like basic FAQs, hundreds of knowledge articles, and chatbots that can only handle simple requests. Customers spend more time than they’d like hunting around online, leading to a frustrating experience. A recent Gartner survey
Salesforce Introduces Agentic Self-Service to Revolutionize Customer Portal Technology Read More »
Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! I’ll guide you through how to solve challenges with Agentforce. The post Prepare Your Data for Agentforce |
Prepare Your Data for Agentforce | How I Solved It Read More »
