CRM

Two and a half years ago at TDX 2023, Salesforce made a bet that the future of software development wouldn’t be humans alone or agents alone, it would be both, building together. That meant one thing: Rebuild the platform from the ground up for agents and humans to work side-by-side. Today, that vision is a

AI agents are no longer a future investment. They now actively manage routine requests, amplify service representative capabilities, and fundamentally reshape operations across the contact center. For ambitious service teams, this presents a genuine, decisive opportunity. Our latest State of Service research – containing insights from more than 3,000 service leaders globally – reveals that

Try Marketing for Small Business You know the feeling of posting a beautiful photo on social media only to see it disappear from feeds in a matter of minutes. For a growing small business or startup, every minute of your time is a major investment, and watching content lose its value so quickly is a

Travel has always been a story of how much friction we’re willing to tolerate to get somewhere. A century ago, a long-distance journey began at a train station thick with smoke and shouting — porters calling out platforms, conductors checking tickets by hand, departure boards updated by men on ladders sliding metal placards into wooden

When a user logs into Salesforce and clicks a button, trust is familiar. You know who they are, you decide what they’re allowed to do, and there’s an audit trail with their name on it. When an external agent connects to your org, it feels different. Yet, the same principles apply, even if the session

Following the primer on investigating Salesforce security incidents and how to correlate logs to reconstruct what happened, customers have asked for more proactive approaches to detect and prevent anomalous activities in their environments using Shield Event Monitoring. Efficient anomaly detection and response make organizations more resilient, reducing disruption, cost, and impact. The increasing use of

Get Slack for Small Business Leading a team remotely when you aren’t in the same room can feel like trying to solve a puzzle with missing pieces. For a small and medium business (SMB) owner, managing a distributed workforce can bring up concerns about staying connected and ensuring work actually gets done. You might worry

We’ve all been there: A brand-new gadget arrives at our door, we pull out the product, and immediately wish an expert could just tell us what to do first. The instruction manual is dense, the diagrams are confusing, and ten minutes later we’re watching a random YouTube video hoping it’s the right model. SharkNinja decided

Indeed, the world’s #1 job site and a leading hiring platform, supports millions of employers with help from Agentforce. The engineering team has numerous agents in production, spanning IT support, sales, employer services, and a web-facing portal. Building those agents was one challenge. Making them reliable enough to run at production volume was another. The