CRM

Visit the AI Hub Every lead you’ve worked hard to win, every customer relationship you’ve spent months nurturing — it’s all at risk the moment someone on your team gives a wrong answer or takes too long to find the right one. For a small and medium business (SMB), information scattered across inboxes, spreadsheets, and […]

Dreamforce (September 15–17) is all about moving from AI experimentation to real, scaled results. This is the year of the Financial Services Agentic Enterprise. Calling all wealth and asset management professionals! Are you ready? At Dreamforce 2026, you’ll see how Salesforce helps you scale relationship intelligence, personalized advice, and advisor productivity with AI agents that

Dreamforce is back September 15–17 in San Francisco and streaming free on Salesforce+. For banking leaders, this is the year to see how AI proves its value. Across three days of keynotes, breakouts, roundtables, and hands-on sessions, you’ll get a firsthand look at how peers are reshaping banking: smarter growth, more productive bankers, reimagined service,

Try Salesforce Suites Every tool you add to your tech stack comes with a promise: Save time, close more deals, serve customers better. But somewhere between the fifth tab and the third login of the morning, that doesn’t seem to be the case. A central business platform with the right integrations pulls together your team

Customer service has entered an era where AI agents don’t just assist the business — they actively deliver the experience.  AI agents stay always on, respond naturally, and take action across the business. Reps get the context to make every interaction personal. Supervisors get a clearer view of their workforce. And increasingly, the contact center

You have invested in technology. Your teams have been trained. Your platform is live. So, how do you know whether you are actually successful? That is where Customer Success comes in. Customer Success is the ongoing process of helping you achieve the business outcomes you expect from your technology investment. It goes beyond support, troubleshooting

I started as a developer looking for the one convention, one standard we would all follow, to rule them all. The right prefix, the right casing, the pattern that would keep the codebase clean forever. I was convinced it existed and I just hadn’t found it yet. It took years of watching well-intentioned standards collapse

Try Salesforce How many of you have a social AI agent running your feeds? These agents are drafting posts, flagging customer questions, spotting trends, and keeping your brand consistent on your active channels. Do you trust them? Here are 15 social AI agent tips to help you build trust in the new wave of marketing.

Key Takeaways When a privacy preference gets stuck in one system, it can impact compliance and customer trust. Traditional systems struggle to handle the sheer volume and complexity required for modern AI and enterprise data demands. Global Consent Manager syncs preferences across your entire tech stack, giving you a unified audit trail and the freedom