CRM

Key Takeaways The Trailblazing Women India Summit 2026 brought Salesforce and tech industry women leaders together for a day of candid conversations on leadership, AI, and career growth. Sessions covered three themes: leading without fear, emotional intelligence in an AI-driven world, and owning your career trajectory, with speakers sharing personal failures and pivots with rare […]

Key Takeaways Salesforce employees are building forecasting tools, quizzes, and automations inside Slackbot without writing a single line of code. Curiosity, not a coding background, is what separates employees who get real value out of Slackbot. Slackbot brings context, resources, and understanding together to help drive real career growth. This summary was created with AI

Key Takeaways After two decades in event marketing, Alexandra “X” Iyer built new skills and championed her own path to become Director, Marketing Strategy and AI Transformation at Salesforce. She credits five specific conversations, each anchored by the right questions, with guiding her career pivot forward. X advocated for her own career growth by building

Visit the AgentExchange For business owners, it’s all about connection. Connecting with your customers, your team, your tools. And we fully support this at Salesforce. With the right connections, you can become unstoppable.  That’s where customer relationship management (CRM) integrations come in. When your CRM connects to the other apps you already use, data moves

Pacsun has long been synonymous with the California lifestyle and an effortlessly cool aesthetic that blends surf, skate, and street culture. But for retailers targeting digitally-native, highly social Gen Z and Gen Alpha consumers, aesthetic and vibes are just the entry price. Pacsun’s target demographic has a unique appetite for omnichannel fluidity and highly engaging,

Get the State of Service Report When a customer reaches out with a problem, how fast you respond — and how well you resolve it — can make or break the relationship. For small businesses, that pressure is real: you’re often managing service with a tiny team, a packed schedule, and customers who expect enterprise-level

Agentic AI is moving HR beyond chatbots that retrieve information toward systems that can interpret requests and take action. An HR agent might not only find a parental leave policy, but also calculate eligible leave, initiate payroll changes, and trigger workforce-planning workflows. This is more than improved self-service. It transfers operational agency from software that

Consider this scenario. You are reviewing the final data flows for your upcoming Agentforce rollout. You look at your records and realize that your data looks clean in isolation, but the relationships between the data points are fundamentally broken.  You notice that a premium customer record in Agentforce Service shows zero previous purchases, even though

You didn’t set out to be the only leader in the room. But somewhere between your first hire and your tenth, you realized that growth doesn’t just require more people — it requires more leaders. And sometimes it’s not always top-down, it’s emergent.  Emergent leadership is what happens when team members naturally step up to

Try Commerce CRM for SMB Running a revenue hub used to mean long hours managing product listings, chasing down abandoned carts, and trying to respond to every question before they bounced. Today, things look a lot different. Artificial intelligence (AI) agents are stepping in as tireless digital teammates — handling the repetitive stuff so you