CRM

Are you ready, Awesome Admins? It’s almost time for the Winter ’26 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that […]

We asked artificial intelligence (AI) what the future would look like for small and medium-sized businesses (SMBs), and the answer was both inspiring and practical: “Small businesses will operate with the power of enterprise-scale tools. AI will automate routine tasks, personalize every customer interaction, and guide smarter decisions in real time. The playing field to

Everyone’s asking the same thing right now: Is AI going to take my job? But I think that’s the wrong question. A better one is: How is AI going to fundamentally change my job? I’ve been thinking about that a lot lately, especially as I spend more time working with AI. As a writing partner.

When AI agents first hit the scene, some companies rushed to replace humans in the contact center, convinced AI could do it all. But it didn’t take long to realize they’d overestimated what AI could do and underestimated the power of people. What they actually needed wasn’t fewer humans. It was smarter support. That starts

The Elizabeth Dole Foundation (EDF) is the leading organization supporting the 14.3 million military and veteran caregivers across the United States. EDF equips caregivers with essential tools, resources, and support through their Community Caregiver Map (CCM), a vital part of their Hidden Heroes Campaign. The CCM addresses a pivotal challenge: integrating population-level insights with specific

If you’ve read an article, turned on a TV, or listened to a podcast recently, there’s a good chance artificial intelligence (AI) was mentioned. (It’s also likely that AI was used to research, write, or create that content.) AI isn’t only changing the media we consume, it’s becoming central to the work that employees do

As a small or medium-sized business (SMB) owner, how many tasks do you tackle in a day? 10? 50? 100? And how many of those are eating up your time? All of them? We thought so. So the question is, how do we get these tedious tasks out of the way to focus on business

At Salesforce, giving back is in our DNA. We’re driven by a shared purpose to empower innovation and partner with organizations around the world to drive meaningful, lasting change in our communities. While our daily work delivering trusted technologies to our customers is the crux of that mission, Salesforce also powers our employees’ passions by

These days, anyone can use natural language with AI to build sleek digital interfaces and automated workflows at scale. Yet, technology alone doesn’t guarantee a great user experience. Only teams equipped with the right skills can deliver outcomes that resonate with customers and employees.  Design and developer roles, in particular, are changing. Designers now code,

In our first post in this series, we explored how to connect a MuleSoft application with Salesforce’s Einstein AI using the MuleSoft AI Chain (MAC) project. MAC streamlines the development process with a suite of connectors to LLMs, vector databases, APIs, and token management systems directly from within Anypoint Studio or Anypoint Code Builder.  In