CRM

I can already tell that this company is going to challenge and progress my career weekly (if not daily). Salesforce EMEA is a melting pot of fabulous cities, cultures, and communities. From our headquarters in Dublin, the community branches throughout the continent from Madrid to Copenhagen, Paris to Berlin, and so many places in between.

Imagine stepping into the heart of San Francisco, surrounded by the towering skyscrapers and the buzz of innovation. For Bailey Williams, a Computer Science student at Pomona College, this became a reality as he embarked on a transformative journey with Salesforce’s pre-internship program – Futureforce Tech Launchpad (FTL) program. This 10-week immersive experience, designed for

I am increasingly asked by customers how to investigate potential security incidents in their Salesforce environments. Common questions are: What did a specific user do during that time? and What data was impacted? Every organization and incident is unique, and the answer to these questions depends on the specific situation, but there is some general

If you’ve ever struggled to understand what your AI agent actually did in a conversation, or why it missed the mark, you’re not alone. AI solutions promise better experiences, but too often, Salesforce Admins and agent builders are left in the dark without clear ways to monitor performance or improve the customer journey. Poor agent

Yes, it’s that time of year again: applications are now open for 2025 Marketing Champions. This program is designed to empower active Trailblazers in our community who love sharing product knowledge and resources with others. Marketing Champions collaborate with product and industry leaders, participate in Salesforce events, join our private networking community, and receive exclusive

Every day, new businesses are being created to provide products and services for customers. Before opening your doors, however, your businesses need to consider a few factors that will ultimately impact their chances of success: location, market conditions, supply versus demand, and —‌ most importantly — a budget. Because small and medium-sized businesses (SMBs) typically

“Oh wow — so this really does work.” It’s a reaction Shreeya Rashinkar hears often these days. As global head of presales at Tech Mahindra and a veteran Trailblazer, she’s been leading digital transformation projects for more than 18 years, partnering with Salesforce customers to turn legacy processes into new, smarter ways of working. Today,

Many companies consider the period from October to December as their peak season for email campaigns, where they will try to reach as many customers as possible to drive revenue. Every business is different, though. Your peak season may be tied to a semi-annual sale, Mother’s Day, or even International Polar Bear Day (Feb. 27,