CRM

In our last article, we explored  what it takes to scale an AI agent from a simple demo to a production-grade system. Spoiler alert: vibes won’t get you there. Shipping a robust AI agent is a formidable systems engineering challenge, demanding expertise far beyond linking an LLM to a vector database. But for those who

Scroll through tech Twitter, and it’s easy to feel like we’re on the brink of a no-code, all-AI future — one where IT teams are outpaced by autocomplete and replaced by chatbots that “just build the app.” But talk to the people actually managing enterprise app development — and the conversation shifts. It’s not, “Will

Whether it’s a global conference, community gathering, or workplace meeting, events are meant to bring people together. They’re meant to inform, inspire, and ignite action. But too often, accessibility is treated as an afterthought rather than a foundational element of event planning. When spaces — physical, digital, or hybrid — aren’t designed with everyone in

We continue our blog series exploring how to connect a MuleSoft application with Salesforce’s Einstein AI using the MuleSoft AI Chain (MAC) project. MAC streamlines the development process with a suite of connectors to LLMs, vector databases, APIs, and token management systems directly from within Anypoint Studio or Anypoint Code Builder. In this third post

Need help? There’s an app for that — and probably one for everything else on your plate. Small and medium-sized businesses (SMBs) are turning to technology to stay efficient and move faster. In fact, according to the Small and Medium Business Trends Report, 88% of growing businesses say technology helps them adapt quickly to change.

AI is changing customer service — just not in the sensational way some headlines would have you believe. It’s not about completely replacing people or shutting down contact centers. Instead, Agentic AI like Agentforce is steadily transforming how the work gets done — shifting roles, updating the skills teams need, and reshaping how service is

Targets, forecasts, and pressure; enterprise sales is often seen as a numbers game. But for Daisy Gita Santosa, it’s always been about something deeper. As Regional Vice President of Digital Sales at Salesforce, Daisy works across Singapore, Indonesia, Thailand, and Pakistan. Her days are packed — back-to-back meetings, regional travel, and big goals to hit

Many brands are seeing the benefits of agentic AI extend far beyond efficiency – it has become a direct driver of revenue. This has been the case for Norths Collective, the profit-for-purpose hospitality group based in Australia. Norths Collective has harnessed data and AI to create a powerful engine for loyalty and growth. It all