CRM

Why Good Context Engineering is About Good Design

Key Takeaways Context engineering is the new design material that shapes how AI systems understand and stay aligned with human intent. Three core design practices focus on continuity (how context travels between interactions), agency (make AI reasoning visible), and correction (let users edit system beliefs). Designers now create rules and semantic frameworks that help AI […]

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Designing AI for Collaboration: The Future of Work is Multiplayer

Key Takeaways AI systems must be designed for multiplayer collaboration because modern knowledge work is fundamentally a team sport. Effective AI must support the four fluid modes of human teamwork: sharing, coordinating, cooperating, and co-creating. Successful collaboration requires specific conditions like trust, clear communication, and shared goals, which AI should help reinforce. This summary was

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From EDA to Salesforce Education Cloud: University of Michigan’s Blueprint for a Scalable Enterprise

About the University of Michigan The University of Michigan (U-M) is one of the world’s leading academic institutions, serving nearly 50,000 students across 19 schools and colleges at its main campus in Ann Arbor, MI. Among U-M’s most prestigious programs are the College of Engineering, the College of Literature, Science, and the Arts (LS&A), and

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Vector Search in Unstructured Data Using Data Actions

Overview In today’s data-driven economy, businesses generate and collect data at unprecedented rates. While structured data has long been the foundation of business intelligence, unstructured data — such as emails, social media, customer reviews, images, videos, documents, and sensor logs — now makes up over 80% of all enterprise data. Despite its volume and richness,

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