CRM

This was the year we stopped asking “What can AI do?” and started asking “What should we do with it?” and “How do we do it?” The evidence is in the posts that dominated your attention on The 360 Blog this year. The most-read posts were about implementation — the messy, unglamorous work of getting […]

Are you ready, Awesome Admins? It’s almost time for the Spring ’26 Salesforce Release! An essential part of every admin’s job is staying on top of the latest Salesforce Releases. Three times a year, Salesforce releases new features and updates to our technology, enabling users everywhere to take advantage of the latest and greatest that

Running your startup or small and medium business (SMB) with separate tools? Let us guess — one for customer management, invoicing, project tracking, social media scheduling, and product management? And, your juggling five different platforms? Or is it ten? Maybe you’ve lost count entirely. You’re not alone. Entrepreneurs everywhere are spending more time switching between

Developers continue to tackle the consistent challenge: building tomorrow’s innovation with today’s tools.  While the developer role has fundamentally shifted from executor to orchestrator, some things remain the same. From a lack of realistic test data, scope creep, unsecured data vulnerabilities, broken processes, to ever-growing IT backlogs — developers are still facing legacy hurdles.  The

Key Takeaways Context engineering is the new design material that shapes how AI systems understand and stay aligned with human intent. Three core design practices focus on continuity (how context travels between interactions), agency (make AI reasoning visible), and correction (let users edit system beliefs). Designers now create rules and semantic frameworks that help AI

Key Takeaways AI systems must be designed for multiplayer collaboration because modern knowledge work is fundamentally a team sport. Effective AI must support the four fluid modes of human teamwork: sharing, coordinating, cooperating, and co-creating. Successful collaboration requires specific conditions like trust, clear communication, and shared goals, which AI should help reinforce. This summary was

You have a brilliant idea. A solution that will change how people work, play, or live. But an idea, no matter how great, is just the beginning. The journey from concept to a successful, market-ready product is paved with critical decisions and a lot of hard work. For startups, where every resource counts, a misstep

About the University of Michigan The University of Michigan (U-M) is one of the world’s leading academic institutions, serving nearly 50,000 students across 19 schools and colleges at its main campus in Ann Arbor, MI. Among U-M’s most prestigious programs are the College of Engineering, the College of Literature, Science, and the Arts (LS&A), and

If you’re like most organizations, data is the lifeblood of your business. Information like e-commerce orders, customer service cases, or clinical trial data can evolve by the minute or even the second. Ensuring the recovery of such data after loss or corruption is essential. That is why establishing a foundational backup strategy is the first,

Hunting for free or low-cost Shopify alternatives for your small and medium business (SMB) or startup? Shopify may be ‌a good choice, but what if it isn’t the right fit for your unique needs? Perhaps you’re on a tight budget, you need more design flexibility, or you want an all-in-one platform that scales with you.