CRM

We are seeing a significant shift in how people think about business intelligence (BI) at Tableau. AI Agents have changed the interface, but more importantly they’ve exposed a gap in how knowledge is represented. The existing stack is not built for systems that need to reason. What is emerging is a new kind of knowledge […]

Get the Agentic Enterprise guide What does it really mean to become an agentic enterprise? And is it possible for small businesses to achieve this? The Become an Agentic Enterprise: A Step-By-Step Guide breaks down what the research said small businesses are getting right with agentic AI, where change management trips people up, and why

Salesforce is proud to announce the achievement of both Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certifications under the UK government-backed Cyber Essentials scheme, administered by the National Cyber Security Centre (NCSC). These certifications are a direct reflection of our Trust First commitment – demonstrating that Salesforce meets independently verified, government-recognized standards for protecting

Every conversation about agentic AI and the future of work eventually gets personal: What does this mean for me? How will my work change? What happens to my role? It’s tempting to look for the answer in new job titles. But the work is changing faster than the titles can keep up. Technology shifts first.

At Dreamforce, we heard from marketers across every kind of business: big brands and niche brands, B2B and B2C. Their businesses look very different. But the same shifts are changing how their customers discover, decide, and engage. They start anywhere, move across channels, and decide at any moment. More and more, when they want to

Try Salesforce When it comes to business, are you going with the cash flow? Do you have money coming in and money coming out in a perfect process?  That flow — between the money you’ve earned and the money that’s in your account — is the real challenge. That’s mastering the art of the cash

What an incredible week at Dreamforce 2026! Having the opportunity to connect with so many visionary leaders, innovators, and partners in person is always a highlight and honor, but this past week was truly special. We unveiled a massive wave of innovation across IT and HR Service Cloud. Our teams have been working tirelessly to

As AI agents take on longer-running work across enterprise systems, they need broader access to tools, data, credentials, and services to get that work done. The challenge is giving agents enough autonomy to be useful while making sure humans stay in the loop on what those agents can access and do. The NVIDIA Open Agent

Get the Playbook This one is for the service professionals. The customer support teams. The contact centers. Yes, this one is for you: Introducing the Service for Small Businesses Playbook. The Salesforce research team, along with experts in the service industry, put together a playbook that helps small service teams serve their customers with expert