CRM

Most companies already know AI is an inevitable evolution to the way we work. They’ve purchased licenses and perhaps developed governance policies. They’ve hosted training sessions. They’ve assembled steering committees. Somebody has almost certainly created a deck including the phrase “future of work”. And yet, months later, many organizations find themselves asking the same question: […]

Try Agentforce Financial Services You didn’t start your business to manage spreadsheets — you started it to build something. And yet for too many lean businesses, the financial side of things quietly becomes a full-time job of its own: Tracking invoices, chasing payments, and trying to get a clear picture of where the money actually

As teams across an organization spin up agents on different platforms, visibility disappears and IT leaders lose any real governance handle. Multiply that across hundreds of thousands of organizations, and the result is predictable: an agent built on one platform can’t discover or trust a tool built on another. That’s the gap the new Agentic

Key Takeaways $200,000 saved annually in payment processing fees  20 hours of weekly labor eliminated directly tied to collections Zero missed Time & Expense billing on service projects  Hours saved weekly by eliminating manual Concur-to-Salesforce expense entries One hour saved daily per team member by eliminating the hunt for information 1,300+ custom objects and 700+

Partners are at the heart of everything we do at Salesforce. The pace of innovation has never been faster, and global enterprises are turning to our ecosystem to turn technology into real measurable success, seeking transformation that no single company can drive alone. That’s what makes our partners irreplaceable. They bring creativity, deep industry knowledge,

Try Agentforce Field Service today When your business runs in the field, every job is a chance to deliver something your customers will remember — or a moment that slips through the cracks. For lean businesses managing mobile teams, the difference between those two outcomes often comes down to how well your operation is connected.

Slack-to-Salesforce integration is straightforward to set up. However, what sits underneath it requires architectural understanding and upfront design. Identity resolution and permission scope are design decisions that determine whether the integration is secure, maintainable, and ready for Agentforce. This deep dive covers three integrations from the perspective of a Salesforce Architect: the default Salesforce org

AI has introduced a flood of new vocabulary, from digital labor and multimodal AI to context windows and polyphonic systems. But many of the most important concepts aren’t actually new. They’re familiar words that have taken on new meaning as intelligence becomes embedded in the products we design. For designers, understanding these shifts matters. AI

The journey to Certified Technical Architect (CTA) requires dedication, persistence, and continuous learning. Candidates spend months, and often years, reviewing documentation, presenting in mock boards, identifying gaps, and refining their approach. Sometimes the answer really is to study more. More often, however, candidates who struggle are not lacking knowledge. They are lacking the mental model

Healthcare remains one of the few major sectors where the healthcare patient experience is hindered by persistent obstacles. Consumers continue to face long wait times on hold, are forced to recount their medical backgrounds at each appointment, and are often left to manage their own recovery process. These are the same consumers who are increasingly