CRM

Everyone’s seen the demo: An AI agent flawlessly handles a complex return or books a flight in seconds. Simple, right? But the real work of implementation is a bit more tricky. Somewhere between pilot and production lies the messy middle, where the struggle is real, particularly when it involves integrating an agent into your current […]

TDX returns to San Francisco and Salesforce+ on April 15–16, 2026. This year’s event offers unprecedented access to the architects behind our latest innovations, providing the deep-dive technical knowledge your team needs. For organizations looking to transition from legacy systems to an AI-first strategy, TDX is an essential stop for your enterprise’s journey. It’s an

Key Takeaways A self-service portal, or knowledge base, is essential for small businesses, as 80% of customers expect self-service options. The key to a successful self-service portal is defining the customer journey, auditing support data, and setting measurable goals like ticket deflection. For maximum efficiency and scalability, a knowledge base must be built on and

Key Takeaways Choosing the right ecommerce platform is about aligning features, scalability, and cost with your specific business goals. A platform should seamlessly integrate with your existing tools, especially your customer relationship management (CRM) system, to unify sales, service, and marketing data. Future-proofing your business means selecting a platform that offers robust mobile commerce, personalized

AI agents that rely on web search are vulnerable to “well poisoning” attacks, where adversaries publish fabricated but authoritative-sounding content designed to be retrieved during search. Think “AI Slop” for agents. Our research shows that when agents encounter this kind of planted content, they stop critically evaluating what they find and start accepting at face

Ask five different architects how they solved a complex problem, and you’ll likely get six different answers. We are a community built on diverse backgrounds—ranging from retired military officers and IT veterans to self-taught developers and admins—and that diversity is our greatest strength. However, even the most seasoned architects don’t work in a vacuum. In

Monitoring API usage isn’t just a technical task — it’s a core part of keeping your org healthy. As an admin, you’re the guardian of your platform’s limits and performance. Having a clear view of your API consumption helps you answer leadership questions, flag risky integrations before they break, and reduce overall operational risk.  The