CRM

Key Takeaways Design sets the foundation for trustworthy AI. Designers help establish the semantic foundation that teaches AI what things mean and how humans work. Design is a multiplier that transforms AI potential into practical business value. This summary was created with AI and reviewed by an editor. In 2025, while the headlines shouted AI […]

For startups and small and medium-sized businesses (SMBs), problems knock on your door uninvited and at unexpected times. You get two options, either panic, or find a solution. And most often, the toughest part isn’t just coming up with solutions but understanding exactly what problem you need to solve. That’s exactly what a design framework

Key Takeaways Kris Billmaier, the EVP and GM for Sales at Salesforce, shares a look at AI and agentic tools assisting, not replacing, sales teams. AI acts as a great equalizer for SMB sales teams, allowing them to “do more with less.” Modern CRMs are giving small teams the efficiency and predictive power to compete

Amazon, a global leader in innovation, sought to maximize the return on their investment in Salesforce. Their challenge? A growing team of Salesforce Admins and Developers, many of whom were new to the platform. The solution came in the form of Trailhead, Salesforce’s free, online, and gamified learning platform. Brittany Argall, Head of Business Strategy

 As the year progresses, Salesforce’s Workforce Development (WFD) initiatives are gaining remarkable traction across the globe—unlocking opportunities for people from every walk of life to reimagine their careers. What begins as a single decision to learn something new often grows into a journey of gaining confidence, capability, and purpose. Today, individuals at every stage—students stepping

The quality of your AI solution is determined by a single, foundational currency: data. Data is the fuel and the structure for your entire application, and its strength dictates the quality, trust, and accountability of the final AI product. It is a fundamental truth that trusted data is the new AI currency. The problem? This

Welcome to “How I Solved It.” In this series, we do a deep dive into a specific business problem and share how one Awesome Admin chose to solve it. This episode has a twist—the admin is me! Are you tired of manually reading customer emails or messages and copying that data into Salesforce? In this

Picking a collaboration tool for your startup can shape how your team works. Get it right, and business hums along smoothly. Get it wrong, and suddenly small tasks feel like mountains.  If you’re looking for an alternative to Microsoft Teams, or other collaboration tools, you may have reached the top of task mountain. For a