CRM

If there’s one thing every Salesforce Admin can agree on, it’s this: The easier you can build, troubleshoot, and iterate, the more impact you can make. And at TDX 2026, Salesforce will preview features that are all about removing friction, especially when it comes to working with Agentforce and Slack.  With new capabilities designed to

In Q4 of last year, Agentforce customers consumed more than 20 trillion tokens — a staggering 400% increase year over year. To put that in terms of actual work, Agentblazers clocked in 1.79 billion agentic work units (AWUs) in Q4. It wasn’t just sheer volume, either. Organizations are getting more sophisticated in their agentic deployments,

Key Takeaways Microproductivity helps teams overcome procrastination by focusing on small, manageable tasks instead of overwhelming projects. Using short bursts of focused work allows startups to maintain steady momentum without burning out. Integrating smart tools, like Slack and CRM can automate workflows and turn minor actions into growth. This summary was created with AI and

Salesforce Connections has always been a defining moment in my professional year. As I prepare to attend for my fourth time, I can’t help but reflect on how much this event has shaped my career. Not only have I learned so much about the rapidly evolving world of tech, but I’ve also had the incredible

Key Takeaways As AI shifts from answering to acting, ungoverned agents make costly, irreversible business decisions. A unified governance layer prevents risky agents by enforcing real-time policies and data checks. Scale trusted agents securely through three deliberate governance stages: Unlock, Trust, and Activate. This summary was created with AI and reviewed by an editor. AI

The “last mile” of engagement — the face-to-face interaction between a field rep and a healthcare provider (HCP) — has always been critical. Yet, for years, this vital connection has been stifled by administrative friction. Field reps, who should be strategic partners to physicians, often find themselves buried in spreadsheets, hunting for order statuses, or

Information harmony with Salesforce SIS wins over Higher Education. A Student Information System cannot remain a back-office database. In order to realize the true value, we need it to be a connected platform that supports the full student lifecycle, from recruitment to graduation and the journey beyond. Amongst the most important stakeholders of a higher

Key Takeaways AI CRMs are now available to small and medium businesses (SMBs) through Salesforce. To get ready for an AI CRM, you need to centralize, cleanse, and organize your data. With an employee agent, small teams now have an AI assistant that can help with communication and collaboration. This summary was created with AI