CRM

Contact center supervisors have long been the backbone of customer service operations — critical to delivering exceptional customer experiences, yet often overlooked when it comes to workplace innovation. While organizations have invested heavily in tools and AI to improve the service rep experience, supervisors have been left to manage with the same outdated systems and […]

Why Forecasting Matters—and How to Unlock More from Foundation Models Forecasting is critical to how many large organizations, including Salesforce, manage their global cloud infrastructure.. Reliable projections of compute, storage, usage, and cost help keep services available while controlling cloud infrastructure spend. At Salesforce, these patterns shift constantly as new regions launch, customers upgrade to

Key Takeaways AI investment misses the mark — 41% flows to areas workers don’t want automated while under-investing where people need help. Research work is rebundling into human-AI collaboration modes, not being replaced. The strengths of researchers include the ability to span boundaries, frame innovation, and mobilize insights into shipped outcomes. This summary was created

Startups run on determination, but the constant demand to do more with a small team can be challenging. Each day feels like a race to get everything done without overburdening you or your team. That’s why you need a solution that works just as hard as you do. And what better way to lighten the

Designing trusted, easy, and adaptable solutions requires more than just the latest product knowledge. You need to also know how to think through complexity, trade-offs, and long-term impact. In our new livestream series on LinkedIn, Think Like an Architect, Salesforce experts break down real-world scenarios and show you how to analyze problems, validate your assumptions,

Important note: This article applies to the legacy Agentforce Builder under Setup → Agents. As of December 2025, a new agent building experience is available in beta via the App Launcher. Interface and steps differ between that beta experience and the legacy experience outlined below. Contents I. Language Handling II. Multilingual ArchitectureIII. Language and ConfigurationsIV.

Key Takeaways Salesforce Backup & Recover achieved Leader status in G2’s Winter 2026 Reports for SaaS Backup. The product offers automated protection, smart anomaly alerts, and granular recovery tools to fix data loss or corruption. Key differentiators include Continuous Data Protection and API quota exclusion, ensuring seamless operations without impacting your system limits. This summary

Key Takeaways An integrated finance tool stack, anchored by a CRM, moves beyond basic bookkeeping to provide real-time visibility and improve compliance for SMBs and startups. A comprehensive finance tech stack for SMBs should include accounting management, expense and corporate spend management, and payroll and HR integration. Tools like Salesforce can connect your finance stack

In the Philippines, markets move on trust. Relationships often come first, shaping how decisions take form through conversations, small gestures and the confidence that progress is shared. For Masherry Alilam, that’s the heart of her work. “I have always cared for my customers, making sure that I only sell what would provide value to them,”