The interface your users need isn’t a better dashboard. It’s already in their pocket. For enterprise architects, the challenge has always been building powerful systems that people actually use. The agentic era has brought this delicate balance even more to the forefront as how we work has fundamentally changed: Data entry is increasingly becoming an […]
Architect the Future UI: Slack as Your Agentic Surface Read More »
Customers don’t see your brand as a collection of separate channels; they see it as a single entity — and they want a cohesive experience no matter where they shop. In fact 83% of shoppers are more loyal to companies that deliver consistent interactions across all departments. To deliver experiences that feel smooth and harmonious,
Point of Sale Innovations to Modernize the Shopper Experience Read More »
Security in Salesforce doesn’t usually come down to one big decision. It’s shaped over time by a lot of smaller ones—how access is set up, how permissions are assigned, and how users are managed as your org grows. Individually, those choices often make sense in the moment. But over time, they can create gaps that
Introducing Security In Action: A Hands-On Workshop for Admins Read More »
The defining infrastructure shift of the agentic era isn’t just about making AI smarter; it’s about making it capable of action. This is at the core of our latest Headless 360 initiative; exposing every platform capability as an API, CLI, or MCP tool so that autonomous agents can interact directly with enterprise systems. But there’s
Governing the Agentic Enterprise at Scale with MuleSoft Omni Gateway Read More »
Try Service for Small Business Managing a growing pile of customer inquiries often feels like a game of catch-up that your small business can’t win. When every team member wears multiple hats, spending hours manually assigning tickets means slower responses and burnt-out employees. You need a way to ensure that every question from a customer
How to Cut Service Time with Case Routing Automation Read More »
Today on the Salesforce Admins Podcast, we talk to Adam Stark, CRM Systems Administrator at Belmont University. Join us as we chat about how his experience as a musician with learning and pattern recognition has set him up for success as a Salesforce Admin. You should subscribe for the full episode, but here are a
Why Pattern Recognition Matters for Salesforce Admins Read More »
For years, Salesforce Flow has been the on-platform automation tool managed exclusively by Salesforce Admins. However, now marketers can also use Flow to build multi-channel journeys, automate campaigns and reach customers at the right time. Shifting to Flow can feel like a big leap to many marketers, but it’s a powerful way to scale your
5 Tips for Marketers to Get Started with Salesforce Flow Read More »
Salesforce Administrators have always been at the center of how organizations run their most critical systems. But as AI, automation, and agents reshape the way work gets done, the admin role is evolving faster than ever. “The Next Gen Admin: Conversations Shaping the Role in the AI Era” is a series exploring how Salesforce Admins
The Next-Gen Admin: In Conversation With David Schach Read More »
I make my own mayonnaise. And I’m not being precious about it—my homemade mayo is delicious. Fresh eggs, good olive oil, a little Dijon, a squeeze of lemon. It takes about three minutes with an immersion blender, and I can tweak it exactly how I like it. So why is there a jar of Hellmann’s
No One is Vibe Coding Trade Promotion Management Read More »
Key Takeaways According to the latest State of Sales Report by Salesforce, AI agents are new team members, working with humans to maximize productivity. Growing businesses see success with tech consolidation, AI, and automation across their sales teams. Learn how businesses are enabling usage-based pricing as a leading revenue model. This summary was created with
7th Edition State of Sales Report: 3 Growth Trends for Startups and SMBs Read More »
