What you’ll learn: The Disability Help Desk origin story: Building a central hub for accessibility at Dreamforce The challenge: How to deliver support to guests quickly The solution: Building a channel expert agent in Slack Results and lessons learned The future is accessible: Expanding agentic AI for everyone The energy of Dreamforce is unmatched, but […]
How Agentforce Supported the Disability Help Desk at Dreamforce Read More »
Role Overview The Technical Architect is a hands-on leadership role responsible for designing comprehensive, scalable, and secure Salesforce solutions. This role involves guiding delivery teams through technically complex implementations while ensuring adherence to high-quality standards. The Technical Architect plays a pivotal role in aligning technical design with business objectives, driving innovation, and maintaining consistency across
Technical Architect in India Read More »
Role Overview The Managed Services CoE Leader is responsible for owning and driving the delivery and growth of proactive, high-quality Salesforce managed services from India. This role ensures seamless operations, preventive maintenance, and continuous improvement of the Salesforce platform for a global client base. The leader balances operational excellence with innovation to enhance service performance
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Role Overview We are seeking an Innovation Lead to drive the development of reusable assets, accelerators, and IP that enhance and accelerate Salesforce solution delivery. This role will oversee multiple concurrent innovation initiatives — ensuring they are executed with quality, speed, and alignment to strategic priorities. Working closely with the VP of Technical Services and
Innovation Hub Lead in India Read More »
Role Overview This leader will establish and scale DevOps and Quality Assurance capabilities for Salesforce delivery — focusing on automation, reliability, and release velocity. The role combines technology leadership with process governance and people development. Experience: 8–12 years Location: Jaipur, Rajasthan, India Shift: EMEA/USA-East (1400 PM – 2300 IST) Reporting To: Director / VP Delivery
DevOps & Quality Assurance Lead in India Read More »
Role Overview The Data Migration & Integration Lead is a CoE leader who will lead teams responsible for seamless data movement, transformation, and integration across Salesforce ecosystems. The leader ensures accuracy, reliability, and performance in every integration touchpoint. Experience: 8–12 years Location: Jaipur, Rajasthan, India Shift: EMEA/USA-East (1400 PM – 2300 IST) Reporting To: Director
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Role Overview The Development Practice Lead will be a CoE leader will drive end-to-end Salesforce build expertise — spanning declarative tools (Custom / Configuration / Flows / OmniStudio) to complex Apex and Lightning Web Components. This leader will guide a team of developers and consultants, ensuring delivery excellence, scalability, and innovation across every build. Experience:
Development Lead in India Read More »
Ever notice how customer testimonials often sit quietly on a website, like a trophy on a dusty shelf? They’re supposed to impress visitors, but most of the time they’re just sitting there. The problem is, companies collect testimonials but never use them to their full potential. They display a few on their website, maybe sprinkle
Customer Testimonials: 10 Ways to Maximize Their Impact Read More »
At Dreamforce, we were reminded once again of the incredible power of community: marketers, innovators and dreamers coming together to shape what’s next. This year, the energy was undeniable, and one truth became clear: marketing is transforming again, this time thanks to agentic AI. Over the past 25 years, we’ve seen marketers get closer and
How Agentforce Marketing Helps You Spark Conversations With Your Customers Read More »
Text-based interactions are powerful when running prompts with an agent, but you can get more benefits by upgrading to richer conversations with images, links, and custom components. Since the Spring ’25 release, we now have a new customization option: adaptive response formats. This feature lets agents choose how to best display responses in conversations based
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