CRM

“It’s not me. It’s you.” Every CRO finds themselves thinking this about their original revenue engine at some point — usually after a period of growth.  It makes sense – in the early days of growth, your team had to be lean. But as your customers, head count, and company continued to scale, so too […]

People are pumped about the new visual design that’s gradually rolling out across new Salesforce editions. At Dreamforce ’24, experts from the Salesforce Product UX team showcased the updates to the user interface (UI) and shared best practices for the Salesforce Lightning Design System (SLDS). The most common question from attendees was: “When can I

Just-in-time (JIT) inventory management is a streamlined inventory management philosophy that aims to minimize inventory waste and optimize production efficiency. By producing goods only as needed, JIT helps businesses reduce holding costs, improve cash flow, and free up valuable storage space.  Here’s everything you need to know about JIT inventory management, including its methodology, advantages,

Commerce has always been complex, but as technology advances and new channels, trends, and customer expectations arise, it’s becoming increasingly difficult to create cohesive, compelling shopping experiences. In fact, 64% of commerce leaders say meeting customer expectations is harder than ever. The good news? Necessity breeds innovation. With the thoughtful implementation of unified commerce and

Imagine this: Q4 is coming to an end, and your team hasn’t met their quotas. They exceeded them. Each one of your reps has consistently demonstrated value in meetings and built strong relationships with their clients, leading 100% of those customers to renew their contracts. By all accounts, your team’s performance surpassed your expectations. You

Recognizing your customer service reps’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. But why limit your appreciation to just one week and to things like donuts, catered lunches, and water bottles? Your

Artificial intelligence (AI) has gone mainstream. It’s here. In fact, according to Salesforce’s Small Business Trends report, approximately nine in 10 small and medium-sized business (SMB) teams are using AI. 60% say they are currently using generative AI (GenAI) or plan to use it. And, 33% of sales teams expect to use it within two

Salesforce Data Cloud helps businesses break down data silos, gain a deeper understanding of their customers, and leverage AI to build smarter applications. Understanding its capabilities is key for developers creating more data-driven applications that deliver better customer experiences. In this blog post, we’ll walk you through a clear and concise diagram of Data Cloud,

For years now, retailers have focused their retail holiday prep on crushing Cyber Week. After all, holiday shopping accounts for 19.3% of annual retail sales revenue. But while your digital sales strategy plays a critical role in your holiday shopping results, your in-store game must remain strong. There’s a reason we champion an omnichannel approach