CRM

“Alright, alright, alright!” as the famous catchphrase of actor Matthew McConaughey (a welcome fixture of Salesforce commercials) goes: Day 1 of Salesforce’s Education Summit 2025 event has kicked off! The Cloud for Good team joined Salesforce and higher education leaders from across the world for the 2025 Education Summit’s keynote. The session focused on how […]

Introduction Imagine asking an AI assistant for a restaurant recommendation. A truly smart assistant wouldn’t just suggest a nearby spot—it would know you prefer vegan food, cozy vibes, and short wait times. But how does AI actually learn these preferences—and how well does it understand them? Personalization is tricky. AI models don’t inherently know your

Field service spans a wide range of duties. You might immediately think of home maintenance or appliance installation, but field service technicians do so much more. They keep our communities sustainable with recycling pickups, and even keep people safe through critical inspections, infrastructure repairs, and life-saving rescues. At its core, field service is about getting

Agentforce operates in advanced messaging channels to assist customers by addressing their questions. Agentforce agents can autonomously act on behalf of customers, performing valuable actions, such as creating a case or booking a flight. However, proper implementation is crucial to avoiding potential security risks. To protect against malicious users attempting to access or manipulate sensitive

Artificial intelligence is poised to shake up much of what we know about software development, but as it turns out, agent lifecycle management, also known as agent development lifecycle (ADL), is fairly similar to traditional application lifecycle management (ALM). From ideation and configuration, to testing and deployment, the path to taking your agent from the

Did you know that you can use artificial intelligence (AI) to make your online store smarter by showing customers exactly what they want, right when they want it? That’s right, and now more than ever, small and midsize businesses (SMBs) have an opportunity to stay ahead of the competition with the power of AI.  Our

Salesforce administrators, or admins, are the backbone of any successful Salesforce environment. They ensure the platform runs smoothly, troubleshoot issues, and enable teams to harness its full potential. However, as organizations grow, their Salesforce needs evolve; as a result, it is not uncommon for admins to find their bandwidth stretched thin. Between managing day-to-day tasks

We’ve all needed a quick solution—whether it’s resetting a password or troubleshooting an issue. That’s where the Salesforce Help page comes in. With over 60 million visits a year, customers rely on it for everything from troubleshooting to developer support. But what if getting the right help was faster and more personalized? Salesforce saw an

The buzz around AI is deafening, and it’s leading to what some are calling “AI Fatigue”. A survey from EY in 2024 found that more than half of senior leaders (53%) report their employees are feeling overwhelmed or exhausted by the constant influx of AI information and developments. Almost two-thirds (65%) say they struggle to

Artificial intelligence (AI) is transforming customer interactions, but success isn’t just about technology — it’s about the people behind it. Building a team well-versed in Agentforce skills ensures that your AI investments deliver real value. Here’s how we’re doing it at Salesforce, and how you can too. Consider Your Use Case It all starts with