CRM

For enterprise customers preparing for major events, go-live rollouts, or simply aiming to improve overall application performance, scale testing is an essential process. Whether you’re gearing up for a surge in user activity or testing the resilience of new customizations, scale testing helps ensure your system is prepared to handle increased loads smoothly.  Let’s walk […]

Imagine how much time you waste keeping call notes and tracking conversation data. Probably a lot, since sales reps spend 70% of their week on non-selling tasks, according to the Salesforce State of Sales Report. Computers, on the other hand, can do tasks much more quickly and productively than humans. One of the ways this

Are you a Salesforce Admin managing multiple orgs? If so, Data Cloud One is the game-changer you’ve been waiting for. This new solution simplifies the complexities of using Data Cloud across multiple orgs, making it easy to access a unified Customer 360 profile and take action. Utilize powerful features like calculated insights, Data Cloud-triggered flows,

Artificial intelligence has come a long way from its early beginnings, evolving from science fiction to a powerful force shaping industries across the globe. But how did we get here, and what’s next for artificial intelligence (AI) as it continues to transform the way we live and work? To explore this, I had a far-reaching

Today is Certification Nation Day, and for its tenth consecutive year Cloud for Good was recognized as a Great Place To Work Certified® company in the United States and in Canada for its third consecutive year. Having received this honor for multiple years speaks volumes about the strength and consistency of our team and culture.

Sales invoices might seem inconsequential in the bustling day-to-day of your business, but they’re key to keeping things running smoothly. Not only does a well-crafted sales invoice keep track of what’s been sold and how much is owed, but it also helps keep your finances in check and ensures you get paid on time. In

For Trailhead’s 10th annual Trick or Trailhead celebration, you’re invited to complete the first-ever hands-on escape room module. Attend a fun-filled Halloween party where you’ll get hands-on with Flow, see all of your favorite friends dressed up in their favorite costumes, and help decipher a key phrase to successfully escape.  If you dare to escape,

The speed of innovation in the world of AI — and specifically, generative AI — is continuing at a breakneck pace. With the technical sophistication that’s available now, the industry is rapidly evolving from assistive conversational automation to role-based automation that augments the workforce. In order for artificial intelligence (AI) to mimic a human-level performance,

Multi-org users of Data Cloud have long awaited an easy way to access a unified Customer 360 and take action on their data across multiple orgs. Now the wait is over! Today we are happy to announce the GA of Data Cloud One. With Data Cloud One, multiple orgs are now equipped with a unified