CRM

When you’re running an ecommerce store, the chances are that you keep track of thousands of moving pieces every single day. You have to maintain inventory, help customers, and stay on top of trends — all at once. Luckily, with artificial intelligence (AI), you got this. AI offers an equal footing for small and medium-sized […]

What good is your data if it doesn’t speak the language of your business? Consistent, trustworthy, and business-rich data is more important than ever for accurate decision making — and to deliver on the promise of AI in today’s agentic era.  However, many organizations struggle with distrust and inconsistencies in data because business context is

Each year, TDX brings developers, admins, and architects together to discover the latest innovations across the Salesforce ecosystem. This year’s event was jam-packed with hands-on workshops, dozens of demos, and hundreds of technical sessions that showcased how to build and deploy intelligent agents on the Salesforce Platform. We launched new products and platforms for developers,

When you’re building fast, it can feel like you’re putting a coat of paint on a moving train. So if you hit a barrier, it’s understandable to want to seek design shortcuts that solve your immediate needs – even if it’s potentially at the cost of long-term stability and future scalability.  After completing a Figma

Getting funding for your small and medium-sized business (SMB) is one of the biggest hurdles to cross as an entrepreneur. And every SMB owner will admit this: funding can make or break their business. Whether you’re just starting or scaling operations — understanding your funding options is the key to making ‌the right financial decisions.

What’s the one thing agentic AI can’t do without? Data. But just gathering data isn’t going to cut it — it needs to be accurate, secure, and private to really be valuable in.  You need a solid data governance framework to make it all work. 4 Steps to Achieve Success with Agentforce From assessing your

A successful digital customer experience is built on speed, accuracy, and efficiency, and AI agents deliver this in spades. But a great AI agent doesn’t just automate: It knows when to step aside.  Whether it’s a mortgage applicant with complex financials or a VIP customer with a unique request, AI agents must recognize their limits

For growing startups, every decision counts — especially those driven by customer data. As businesses strive to grow in competitive markets, the ability to understand customer data can mean the difference between success and stagnation. Learn the critical role of customer data management for startups, as we explore its transformative potential to grow your small

Customer service today is dominated by artificial intelligence (AI), and for good reason. AI can do everything from handling routine tasks with unparalleled speed to analyzing customer data and offering personalized recommendations. These are need-to-haves in a time where 77% of customers expect to interact with someone immediately when they contact a company, and 65%