CRM

Developing reliable LLM-powered insight summarization for Tableau Pulse

Tl;Dr: Salesforce AI Research and Tableau AI collaborated to build the Pulse insight summary feature, GA for all Tableau Cloud customers starting in early 2024. The feature combines the power of generative AI with data analytics to deliver automated & personalized insight summaries from key metric trends. This blog outlines the development process for this […]

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Reach Out and Read: Transforming Gift Reporting With Apsona and Managed Services

Reach Out and Read (Reach Out) is a nonprofit organization that gives young children a foundation for success by incorporating books into pediatric care and encouraging families to read aloud together. It is the only national pediatric literacy model endorsed by the American Academy of Pediatrics and annually serves 4.4 million children and families across

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Improve Sales Funnel Velocity Using Flow | Automate This!

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by Awesome Admin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, learn how Becka Dente leverages a simple

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Send a Dynamic Email to User-Defined Contacts Using Flow | Automate This!

Welcome to another “Automate This!” In this live-streamed video series, we cover all things automation, from use cases and best practices to showcasing solutions built by Awesome Admin Trailblazers like you. With automation, you can remove manual tasks, drive efficiency, and eliminate friction and redundancy. In this episode, learn how Michael Barnes uses Flow to

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How Can Salesforce Admins Leverage Foundations to Prepare for Agentforce?

Today on the Salesforce Admins Podcast, we talk to Eddie Cliff, VP of Product Management at Salesforce. Join us as we chat about Salesforce Foundations and how it can give you access to even more capabilities within Sales, Service, and beyond. You should subscribe for the full episode, but here are a few takeaways from

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AI-Powered Service Trends Reshaping the Telecom Industry

Telecommunications customers expect fast, personalized, and seamless service. If they don’t get it, they’ll change providers in a heartbeat. It’s that stark reality that has providers scrambling to meet those expectations – while also creating more and more efficiencies with an eye on profitability. Artificial Intelligence (AI) is at the heart of this future of

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