CRM

Writing about the future of customer service is an interesting exercise, because in many ways, we’re living that future now. What once seemed like something from a sci-fi movie — digital labor workforces like Agentforce working alongside humans — is now a reality. This human-AI partnership is leading to faster, more personalized, and more effective […]

Salesforce has long provided a design system that ensures user experience consistency across apps. But as customer demand for deeper customization has grown and generative AI continues to reshape user experiences, the system needs to expand. Salesforce Lightning Design System (SLDS 1) launched in 2015 and, at the time, set the standard for enterprise design.

We know that Data Cloud is optimized for big data, but what if you have just a little bit of data? You don’t need a full ingestion pipeline to do a single, one-time ingestion. With the new Local File Upload connector (Beta), you can easily upload comma-separated value (CSV) files directly from your local drive

We’re in a global labor shortage – every company has more jobs to be done than they have people to complete them. Agentforce can help, but not every company has people with the right skills or AI certifications to deploy and adopt agents. That’s where Agentblazers come in. These forward-thinkers don’t just embrace the latest

The year was 2013. In a state-of-the-art kitchen laboratory in Stanford University’s Robotics Center, surrounded by the whir of servo motors and the aroma of brewing coffee, I observed our latest prototype attempt a command that required multiple, albeit seemingly simple tasks: make me a cappuccino. The robot could execute each step in sequence—identify and

Ever wondered what angel investors look for in a business pitch? How do they decide where to put their money? And what makes them lose interest? We’ve got you covered, with expert insights from David Chang, an experienced angel investor, and successful entrepreneur. What is an angel investor for small businesses? Angel investors are affluent

As a Salesforce Admin, you’re likely already familiar with Agentforce, Salesforce’s collection of assistive and autonomous artificial intelligence (AI) agents. Agentforce can handle a wide variety of tasks within the Salesforce ecosystem. But what happens when your business relies on external applications? How can you extend Agentforce to integrate with other essential tools?  Enter MuleSoft–Salesforce’s

Effective MedTech order management is crucial for organizations to remain competitive. Yet many companies are still held back by the inefficient manual processes that order management entails. Fragmented data and siloed teams lead to long and less-than-ideal customer engagements, ultimately lowering customer satisfaction. Customer service and sales representatives spend a lot of valuable time trying