CRM

Customers today want personalized, efficient service, and they don’t have time to wait around. In fact, our research finds that a whopping 78% of service reps say customers seem more rushed. So how can you speed things up and still deliver a quality experience?  This is where AI-powered contact center automation comes into play to […]

We hear it everyday; marketers are at the forefront of unlocking AI. You’re being told to rethink your marketing strategies with AI, empower your teams to use it, and figure out how it can help transform your business . While AI promises to revolutionize everything from ad targeting to customer service, let’s admit it —

TrailblazerDX 2025 is the must-attend event for developers, admins, and architects building the future with Agentforce. With two days of immersive hands-on learning, attendees will dive deep into technical topics during sessions on the latest Agentforce, Data Cloud, and Salesforce Platform innovations, all while connecting with product experts and fellow Trailblazers. Save the date and

The push/pull of hybrid work continues, with more business leaders planning to require workers to return to offices. Right now, though, one quarter of U.S. workers — more than 35 million people — work remotely at least part of the time. Many workers are resisting the call to return, even as business leaders say in-person

There’s no denying competitive pricing will play a big role in winning shoppers’ Cyber Week business this year. In fact, we expect Chinese shopping apps to tally up $160 billion in sales this holiday season. Why? Because shoppers, who have been taking on quite a bit of debt, are being careful with their wallets, prioritizing

Are you considering launching an ecommerce store or a new digital shop but don’t know where to start? Then make sure not to miss our latest webinar where we guide you through the setup and management of the digital storefront using Salesforce Starter, Pro, and Foundations — at no extra charge. And, check out the

Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. This was a huge shock — but as my company’s VP of global technical support, I quickly saw an opportunity to improve our technology.  We already had Sales Cloud

In today’s tech-driven world, digital transformation is key to building better customer relationships and future-proofing your business. But there’s a catch. Most of these projects don’t hit their goals due to hurdles like misalignment, technical debt, siloed teams, and a “one and done” mindset. In fact, firms spend $1.3 trillion on digital transformation programs annually