CRM

We live in a world where online search is part of everyday life — whether it’s finding a nearby coffee shop or a solution to a business problem. As a startup, you want to grow — you want your website to appear in search results and reach more potential customers, we get it. But standing […]

In just one year, enterprise adoption of generative AI has nearly doubled, from 33% to 65%. And it’s not being used only as a side experiment: According to a recent McKinsey study, the majority of the 1,400 businesses surveyed have adopted artificial intelligence (AI) in at least one business function, and are regularly using generative

Imagine a future where AI agents handle routine tasks, allowing your team to focus on more strategic priorities — such as strengthening customer relationships, driving innovation, and making smarter decisions. But this isn’t a vision; it’s already a reality.   And while AI and custom apps have the potential to boost efficiency and unlock new opportunities,

Today’s customers expect swift service without compromising on quality. Our research finds that 69% of service reps say balancing customer service speed and quality is difficult — down from 76% in 2022. Could automated service assistants be easing that pain point? We think so. Chatbots and AI agents free up customer service reps to focus

TLDR; We are thrilled to announce that Agentforce for Developers, formerly known as Einstein for Developers, is now generally available! Agentforce for Developers uses the power of Salesforce AI Research’s proprietary large language models (LLMs), including CodeGen2.5 and our new xGen-Code model. Imagine having an AI assistant embedded right in your IDE, simplifying coding tasks

The SDR, or Sales Development Rep, is the backbone of many successful sales organizations. SDRs play a vital role in building business, managing inbound inquiries, booking meetings, qualifying leads, and prospecting. However, the role of the SDR is often thankless. They face constant rejection, and their efforts can go overlooked and unappreciated. Despite these hurdles,

Sales organizations set lofty goals to drive revenue and generate growth for their business. But setting achievable but ambitious goals is only possible when sales leaders know exactly what their teams are capable of doing. Enter sales capacity planning. In this article, we’ll explain what sales capacity planning is, why it’s important, and how to

In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! This leaves a lot of opportunity for improvement when it comes to proactive customer service.  Put yourself