CRM

Salesforce’s highly-anticipated Dreamforce 2024 conference is finally here, and the Cloud for Good team joined education leaders and industry peers for Dreamforce’s education keynote. The keynote explored the significant shift in education technology, emphasized the transformative roles that AI and data play in supporting students, staff, and alumni and achieving educational goals in a whole […]

The Customer Success Scorecard (CSS) helps our customers better understand their use of Salesforce products. Whether it’s implementation details or license activations, you can track progress over time and double-click on specific areas of your organization’s performance. As you can imagine, this takes a lot of data: telemetry, business metrics, CRM data, and more. Data

Product-centric businesses make a habit of telling customers what they can’t do, what’s not possible. “No, you can’t collect your online purchase from the store – that would slow distribution”. “Sorry, we can’t transfer that credit, there’s not a back-end process for us to track it”.  Outstanding customer experience (CX)? Hardly.  Today, 80% of customers say

As Salesforce Admins, you’re well-versed in delivering Salesforce features to your users and stakeholders. Now, we’re making it even easier for you to get the most out of Salesforce by adding cross-department features built into your existing CRM. The exciting news from Dreamforce ’24 is Salesforce Foundations, which brings built-in, key features to Sales Cloud

There is no shortage of things to do and learn at Dreamforce, the largest AI event in the world. This year, we’re bringing you four new Trailblazer Quests where you can learn and get hands-on with the latest Salesforce product innovations. Dive deeper into your role and discover the latest content and resources from this

We’re in the midst of the AI era. Now, every business is looking to incorporate new technology and agents into their operations to optimize work and outcomes. And Salesforce, the #1 AI CRM, is at the forefront of this revolution creating technology that helps you work smarter and connect more deeply with your customers.  But

The manufacturing industry is undergoing a significant transformation. In today’s digital and customer-centric world, manufacturers must evolve to remain competitive and drive growth.  Many view service as a major opportunity. According to our research, almost all (97%) manufacturers are pursuing strategic changes to their service and aftermarket operations.  Product alone no longer sets today’s manufacturers

As a Salesforce Admin, the challenge of staying current with each new release and effectively rolling out Salesforce’s continuous innovations can be overwhelming. In today’s fast-evolving tech landscape, keeping track of numerous products, features, and updates is no small feat. But there’s good news for those managing Sales Cloud instances! With Winter ’25 coming up,

We are thrilled to announce that Agentforce for Developers, formerly known as Einstein for Developers, is now generally available! This evolution to Agentforce reflects our vision for the product: initially enhancing developer productivity with assistive capabilities, and integrating more advanced automation features in the future. With generative AI capabilities, Agentforce reduces the time that developers

It’s easy to get caught up in what to charge. But how you charge for your products and services is just as important. With usage-based pricing, you actually do get exactly what you pay for. How do you know if it’s the right business model for your company? Let’s explore how and why companies turn