CRM

Walk into any customer service floor and you’ll hear conversations like this: “Sarah’s AHT is killing our SLA, but her CSAT scores are solid, so let’s check her FCR before we panic.” New hires may look around like they’ve stumbled into a strange new society.  It doesn’t matter if you’re slinging phone calls in a

The world of sales spins fast. And the ones making the most of it are doubling down on learning, listening, collaborating, and sharing their experiences with fellow sales professionals. These are the Community Group Leaders (CGLs) in the Salesblazer Community. Over the course of the coming year, they’ll bring people together in virtual and in-person

If you’ve ever built a flow, you know when something doesn’t work—and you go into detective mode. With Agentforce, that same instinct applies, but the way we think about troubleshooting common issues is evolving. Agentforce represents a new paradigm in human-computer interactions. The applications we use day in and day out operate under the basic

Running a small or medium-sized business (SMB) means balancing big dreams with smart spending. Every dollar counts, and spending wisely can make a big difference. For your business, smart cost-cutting is about reallocating resources wisely without compromising quality. That’s where smart technology is changing the game. Businesses are no longer stuck with time-consuming tasks or

Your company leaders get excited about a hot new AI tool or decide to create their own. They make the investment to launch an agentic AI pilot. Employees try out the tool in a dedicated project and then … it never gets deployed. Sound familiar? If so, you’re not alone.  According to a recent Futurum

Summer ’25 is almost here to deliver powerful enhancements across Flow and Orchestration that help admins, developers, and business users build faster, smarter, and more scalable automations. Whether you’re deep into Flow Builder daily or just dipping your toes into automation, there’s something in this release for you. Let’s explore what’s new, along with use

In our previous blog post, we introduced ApexGuru as your AI-powered coach that guides developers to write efficient, scalable Apex code with greater confidence. In this post, we take you behind the scenes to explore the specialized AI foundation that powers ApexGuru. You’ll learn how it leverages custom-trained models, real-world org telemetry, and intelligent filtering

Think about the impact of not having visibility and control over your field service assets. Without the right processes, you face rising costs, inefficiencies, and declining performance. You also risk the safety of your employees, contractors, and customers.  That’s where asset service management comes in: a smarter way to manage and maintain physical assets in

While security is the main responsibility of the CISO, we’re seeing CIOs becoming increasingly tuned into security because of the rise of agentic AI throughout an organization’s technology portfolio. Seventy-five percent of organizations anticipate an increase in their security budgets to help fend off more frequent and sophisticated cyber threats. Until CIOs are confident that